Receptionist

4 weeks ago

Great Dunmow, United Kingdom Primary Care Careers Full time

**About the Role**: Angel Lane Surgery are recruiting for a receptionist. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- Previous medical or healthcare receptionist experience is desirable;
- Excellent communication skills, with a clear and polite telephone manner;
- Able to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confident to work as part of a team and be able to think on your feet, independently;
- Strong IT and administration skills.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
We are an enthusiastic, caring, supportive and friendly team. We are a forward-thinking, innovative training and dispensing practice, with 11,000 patients. We use EMIS web clinical system. Our ethos is to achieve a great work life balance whilst offering the best possible service to our patients. We are conveniently located with easy links to the M11 and Stansted Airport.

Supporting your work life balance and professional development is important to us so we will be happy to discuss any requirements for flexible working, we can offer the following benefits:

- Competitive salary based on experience
- Supportive and friendly environment
- Peer support
- CPD Support with training and development
- Extra pay for holiday cover
- NHS Pension
- Free on-site parking

**Disclosure and Barring Service Check

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