Claims Validation Investigator
1 week ago
**Purpose of the Role**:
- To investigate, evidence and validate claims to optimise claims resolution.
- Provide value added evidence on liability, indemnity and CFU investigations.
- To utilise desktop investigative and validation tools to validate or repudiate claims
- To mitigate supplier claims spend by producing a quality and efficient investigation service
- Collaboration with all claim’s functions to provide a value-added investigations service.
- Prioritisation of tasks in accordance with the business needs and in line with SLAs
- Engaging with customers, witnesses and third parties to obtain key evidence to support decision making on indemnity and liability.
- Validation of Fire and Theft claims utilising desktop investigation tools
- Investigation and production of quality evidence for large loss and CFU referrals
- Assist with the investigation of Fraud rings
- Any other Ad hoc task as the needs of the business dictate
**Key Responsibilities: Critical Competencies**:
- Strong persuasive and investigative skills
- Good customer engagement skills
- Ability to balance customer experience with tenacity required to achieve the optimum outcome
- Ability to use own initiative to explore all options to achieve the best outcome for the business.
- Motivated self-starter.
- Ability to work as a team.
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