Senior Counter Fraud Handler

We are seeking a highly-motivated professional with excellent organisational skills to join our successful and established Fraud Department as a Senior Counter Fraud Handler. Reporting to the Assistant Fraud Manager, your role will be to investigate and manage a portfolio of suspect claims encompassing all types of fraud a motor insurer may face.

You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave (including overseeing the investigation and management of fraud rings).

We are looking for someone who can adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.

**Role**: Senior Counter Fraud Handler
**Location**: Sevenoaks with Hybrid working
**Working hours**: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
**Salary**: £31,500 - £36,000

**What you will be doing**:

- Management of investigations, assessment of intelligence and interaction with investigative service suppliers to achieve the correct case outcome
- Expediently assess a wide variety of claims/referrals and decide on the appropriate course of action
- Accurately interpret intelligence and use it to drive an appropriate investigation strategy
- Proactively manage a portfolio of claims (including fraud rings) ensuring adherence to claims handling and investigation procedures, protocols and service level agreements
- Ensure output achieves acceptable levels of accuracy and quantity, including authorisation of team payments within authority limit
- Ensure strict adherence to company policies regarding Treating Customers Fairly, GDPR and FCA compliance
- Avoid any claims leakage whilst maximising savings/repudiations
- Ensure strict adherence to agreed counter fraud strategies
- Respond efficiently to telephone calls into the team/department
- Act as a technical referral point for the counter fraud team, assisting with technical queries and leading by example
- Provide coaching, mentoring, training, and guidance to colleagues identifying and supporting their development needs, including liaising with each business area across claims to drive quality referrals
- Produce accurate witness statements and sign defences in support of claims defences/prosecutions, attending trials on behalf of the company where necessary
- Contribute towards the continuous improvement and development of the team/department and identify any possible process improvements and initiatives to drive quality referrals into the team

**What we’re looking for**:

- Excellent understanding of all aspects of claims handling including indemnity, liability, credit hire, property damage, first party claims, bodily injury claims, plus experience of managing fraud rings and litigation
- Technically sound judgement along with effective portfolio management and file discipline ensuring the accuracy of reserves, communications and service levels are maintained
- Excellent organisational skills and the ability to work independently without supervision
- Strong negotiation skills along with excellent customer services skills
- A detailed understanding of the intelligence and investigative tools available to validate claims
- Ability to provide clear and concise instructions to service providers to assist in the investigation of claims

To investigate and manage a portfolio of suspect claims encompassing all types of fraud a motor insurer may face. You will be responsible for the effective control and investigation of a portfolio of claims from cradle to grave. You must adopt a proactive approach towards the investigation of claims and generate ideas contributing towards the continuous improvement and development of the team/department.

About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:

- Enhanced Annual Leave entitlement starting at 31 d