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Caseworker

3 months ago

Cardiff, United Kingdom Ministry of Justice Full time

**Caseworker - 74828**
**£21,775**
**Cardiff**:
**Job Title**: Caseworker

**Contract Type**:Permanent

**Grade**: AO

**Salary range **(depending on location):
**National** - £21,775

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

**Location**: Cardiff

**Directorate**: Case Management

**Team**: Operational Delivery

**Working Pattern**:
The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely, part time or as part of a job share etc.

**The Legal Aid Agency**:
We are part of the Ministry of Justice (MoJ). We provide public funding for certain civil and criminal cases throughout England and Wales to help people with legal problems. Our people are at the heart of achieving excellence. We employ around 1,200 colleagues across England and Wales.

**Case Management**:
**Caseworker Key Responsibilities**:
You will
- Correspond with customers in writing
- Use guidance and regulations to make accurate decisions
- Ensure your work meets performance targets.
- Ensure all data is processed accurately and securely.

**Job Summary**:
Essential Knowledge, Experience and skills
- Ability to work to deadlines
- Ability to make decisions using evidence/information
- Work well as part of a team
- Ability to use computers and Microsoft 365
- Effective written communication skills

**Assessment approach**:
**Application Process**:
**Interview / assessment Process**:
You will be asked an experience question and 3 strength-based questions. More information can be found here.

Shortlisting is planned for week commencing 30/05/2023
Interviews are planned for week commencing 26/06/2023 and 03/07/2023

**Complaints procedure**:
If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review.

**Our LAA commitment to Diversity and Inclusion**:
The LAA is committed to diversity and inclusion and we positively promote flexible working, including job shares.

**Salary**:
£21,775

**Additional Information**:
**Working Arrangements & Further Information**

**Flexible working hours**

The Ministry of Justice offers a flexible working system in many offices.

**Benefits**

The MoJ offers a range of benefits:
**Annual Leave**

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

**Pension**

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

**Training**

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

**Networks**

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

**Support**
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.

**Working for the Civil Service**

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
- To the Civil Service Commission (details available here)