Welsh Language Caseworker

3 months ago

Cardiff, United Kingdom Legal Aid Agency Full time

**Details**:
**Reference number**:

- 327027**Salary**:

- £22,940- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- AO**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at LAA William Morgan House FLR11, CF10 1EPAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**Job Title**: Welsh Language Caseworker

**Contract Type**: Permanent

**Grade**: AO

**Salary range (depending on location)**: National - £22,940

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

**Location**: Cardiff

**Directorate**: Case Management

**Team**: Operational Delivery

**Working Pattern**: The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely, part time or as part of a job share etc.

**Reporting **to: Team Manager

**The Legal Aid Agency**

We are an executive agency of the Ministry of Justice (MoJ). We provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

**Our LAA commitment to Diversity and Inclusion**

The LAA is committed to diversity and inclusion and we positively promote flexible working, including job shares.

**Case Management**

The Case Management department is the delivery function of the Legal Aid Agency (LAA) and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that providers are fairly paid for the delivery of the legal aid. As part of the work we do, we must ensure that we fund appropriate cases whilst protecting public money.

**Job Summary**

As a member of our Case Management Team, Caseworkers at this level will need to understand the regulations and guidelines so they can:
- Process claims for costs or
- Undertake activities related to the collection of payments.

**Key Responsibilities**:

- Build & maintain an understanding of current guidance and regulations and use this to make accurate decisions on casework.
- Provide accurate and timely responses to correspondence and telephone calls received from internal and external customers.
- Provide a Welsh Language Service, to include handling telephone calls, correspondence and undertaking translation of documents.
- Working to required productivity and quality targets in a variety of work streams.
- Engaging in Quality Control and consistency exercises. Ensuring improvements are made where needed.
- Ensure all data is processed accurately, securely and in accordance with MoJ information assurance guidelines.
- Provide ongoing support, guidance and mentoring as required to colleagues.

**Essential Knowledge, Experience and skills**
- Fluent Welsh speaker
- Effective analytical and numerical skills
- Ability to work with mínimal supervision and as part of a team.
- Effective communication skills both written and verbal.
- IT Literate - a good knowledge of Microsoft office and digital technology

**Desirable Knowledge, Experience and skills**

**Person Specification**
- Enjoys working in a fast-changing environment.
- Enjoys working independently and as part of a team

**Application Process**

As part of the selection process, you will be asked to submit:
**Interview / assessment Process**
- Strengths relevant to the role
- Some or all of the following Behaviours:

- Making Effective Decisions

Use guidance, analyse relevant information and ask colleagues for input to support decision making. Identify and deal with any errors or gaps in information before making a decision. Consider the diverse needs of those affected by decisions and how it will impact them. Provide advice and feedback to support others in making accurate decisions. Ask others to clarify decisions when confused and query any issues that arise constructively.
- Managing a Quality Service

Gain a clear understanding of customers’ needs and expectations. Plan, organise and manage your own time to deliver a high quality service which gives taxpayers a good return for their money. Act to prevent problems by identifying issues, reporting them and providing solutions. Keep customers and all colleagues up to date with progress. Show customers where to access relevant information and support that will help them to use services more effectively.

The assessment process will also involve Welsh written and verbal exercises.

Shortlisting is planned for week comme

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