![Hillview Surgery](https://media.trabajo.org/img/noimg.jpg)
Patient Services Advisor
3 weeks ago
**About us**
We are professional, innovative and our goal is to Provide exceptional Healthcare in a thriving and respectful culture.
Our work environment includes:
- Modern office setting
- A focus on team wellbeing (cycle to work scheme, team garden, free team fruit bowl)
- Growth opportunities
**Salary**: £11.95 per hour
- **Patient Services**_
- Daily support on Reception Front Desk and Telephones, working closely with the team to ensure full cover during core hours. This will entail booking appointments, and safely signposting patients to the appropriate services following practice procedures and protocol.
- Handle enquiries from patients (either by phone or in person) courteously and efficiently.
- Receiving and routing of patients on arrival.
- Answer telephone politely and deal with all enquiries
- Make new and follow-up appointments
- Accept and forward messages for Doctors, Nurses, other practice staff and all services that use the Surgery premises.
- Record requests for home visits, emergency appointments and contact duty Doctor regarding such calls.
- Ensure reception nhs.net mailboxes are checked and actioned at set intervals on a daily basis.
- Ensure that samples e.g. urine, bloods etc are handled efficiently and safely without risk to patients, staff and other practitioners, and in conjunction with clinical guidelines.
- General administration in keeping with the needs of Reception and Practice requirement. This may include processing requests for Non NHS Services offered by the Practice and taking and documenting payment for such Services.
- Registration of new patients following Practice policy, including updating patient information and other data as necessary.
- Liaising with, and assisting The Patient Services Department according to local and government policy.
- Contact hospitals and other agencies, book transport for patients, summon emergency services when requested.
- Promote the use of and support patients to access Digital Services offered by the practice, and the wider NHS, including, but not limited to, Online Consultation Platforms (i.e. eConsult), The NHS App, and Airmid.
- To be a fire marshal. As such to ensure that the practice fire alarms are tested on a weekly basis and evacuation drills are carried out 6 monthly.
- **Administrative**_
- Patient Recall: Provide support in patient recall process for all patient areas. For those that decline or cannot be contacted, arrange follow up appointments with appropriate clinicians. Regular follow up for those patients that have not responded with SMS/Letter Invites.
- Open, scan and distribute post either electronically or hardcopy coding clinically relevant information in medical records as appropriate and following protocol.
- Contact other healthcare organisations and agencies as required
- Support during the annual flu vaccination/Covid vaccination to manually contact patients who have not attended or booked, support with vaccine hesitancy, and manually code any refusals.
- Ensure all tasks and requests are actioned in a timely manner
- File medical records, hospital reports, prescriptions and letters when necessary
- Attend compulsory training courses (e.g. First Aid, resuscitation, manual handling, fire etc.) at the appropriate intervals
- Attend and contribute to staff and team meetings
- Any other reasonable tasks as required
**Job Types**: Part-time, Permanent
**Salary**: £11.95 per hour
Expected hours: 30 per week
**Benefits**:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Free parking
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Application question(s):
- Please note that shift patterns are: 7:30am - 13:30pm, and 12:45pm - 18:45 PM, Mon-Fri.
Work Location: In person
Application deadline: 25/02/2024
-
Patient Services Advisor
4 weeks ago
Greenford, United Kingdom Hillview Surgery Full time**About us** We are professional, innovative and our goal is to Provide exceptional Healthcare in a thriving and respectful culture. Our work environment includes: - Modern office setting - A focus on team wellbeing (cycle to work scheme, team garden, free team fruit bowl) - Growth opportunities **Salary**: £11.50 per hour - **Patient Services**_ -...
-
Patient Services Advisor
2 weeks ago
Greenford, Greater London, United Kingdom Hillview Surgery Full timeAbout usWe are professional, innovative and our goal is to Provide exceptional Healthcare in a thriving and respectful culture.Our work environment includes: Modern office setting A focus on team wellbeing (cycle to work scheme, team garden, free team fruit bowl) Growth opportunitiesSalary: £11.95 per hour- Patient Services_ Daily support on Reception Front...
-
Customer Service Advisor
2 weeks ago
Greenford, United Kingdom Deva Services Full time**Must have at least 1 year customer services advisor experience** Deva Recruitment are looking for a Customer Service Advisor to work with their client based in Greenford The Job - Monday to Saturday - 5 days out of 7 - Between the hours of 9am-8pm - MUST BE ABLE TO PASS AN ENHANCED DBS CHECK **Role & Responsibilities**: - To answer and deal...
-
Customer Service Advisor
3 weeks ago
Greenford, United Kingdom NRS Healthcare Full timeThis isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Greenford is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...
-
Customer Service Advisor
4 weeks ago
Greenford, United Kingdom NRS Healthcare Full timeThis isn't your ordinary Customer Service Advisor role.Are you someone who is passionate about how we care for the most vulnerable people in society?Our Community Service Centre in Greenford is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...
-
Customer Service Advisor
3 weeks ago
Greenford, United Kingdom Deva Group Recruitment Full timeDeva Recruitment are looking for a Customer Service Advisor to work with their client based in Greenford The Job - Monday to Saturday - 5 days out of 7 - Between the hours of 9am-8pm - MUST BE ABLE TO PASS AN ENHANCED DBS CHECK **Role & Responsibilities**: - To answer and deal professionally with incoming phone calls from occupational therapists and...
-
Health and Safety Advisor
2 weeks ago
Greenford, United Kingdom Eireann Recruitment Services Limited Full time**Health and Safety Advisor** **Fantastic career opportunity** **Perivale** **Salary £50-55k** Our client is one of London & Home Counties leading Groundworks and Reinforced Concrete Frame Sub-contractors who delivers landmark projects for prestige customers. They are looking for a Health and Safety Advisor to join a busy and expanding business. As a...
-
Health and Safety Advisor
2 weeks ago
Greenford, Greater London, United Kingdom Eireann Recruitment Services Ltd Full timeHealth and Safety Advisor Fantastic career opportunity Perivale Salary £50-65k Our client is one of London & Home Counties leading Groundworks and Reinforced Concrete Frame Sub-contractors who delivers landmark projects for prestige customers. They are looking for a Health and Safety Advisor to join a busy and expanding business. As a HSEQ Advisor you will...
-
Customer Service Advisor
3 weeks ago
Greenford, United Kingdom NRS Healthcare Full time**Role**: Customer Service Advisor **Location**:Greenford **Salary**: £26,409.50pa **Hours**:Full Time 42.5 hrs per week, Between Monday - Saturday 08:00am - 20:00pm **Job purpose**: NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and...
-
Customer Service Advisor
3 weeks ago
Greenford, United Kingdom NRS Healthcare Full time**Role**: Customer Service Advisor **Location**:Greenford **Salary**: £26,409.50pa **Hours**:Full Time 42.5 hrs per week, Between Monday - Saturday 08:00am - 20:00pm **Job purpose**: NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and...
-
Customer Service Advisor
1 week ago
Greenford, United Kingdom NRS Healthcare Full time**Job Title**: Customer Service Advisor **Location**:Greenford **Salary**:£26,409.50 pa **Hours**:Full Time, 42.5 hrs per week, Monday - Saturday, Between 8:00am - 20:00pm **Job purpose**: NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and...
-
Customer Service Advisor
3 weeks ago
Greenford, United Kingdom NRS Healthcare Full time**Job Title**: Customer Service Advisor **Location**:Greenford **Salary**:£26,409.50 pa **Hours**:Full Time 42.5 hrs per week, Tuesday - Saturday, shifts 09:00am - 18:00pm & 11:00am - 20:00pm (Both shifts covered on a rota) **Job purpose**: NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end...
-
Customer Service Advisor
2 weeks ago
Greenford, Greater London, United Kingdom NRS Healthcare Full timeJob Title: Customer Service AdvisorLocation:GreenfordSalary:£26,409.50 paHours:Full Time, 42.5 hrs per week, Monday Saturday, Between 8:00am 20:00pmJob purpose:NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare...
-
Customer Service Advisor
2 weeks ago
Greenford, Greater London, United Kingdom NRS Healthcare Full timeJob Title: Customer Service AdvisorLocation:GreenfordSalary:£26,409.50 paHours:Full Time 42.5 hrs per week, Tuesday - Saturday, shifts 09:00am - 18:00pm & 11:00am - 20:00pm (Both shifts covered on a rota)Job purpose:NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of...
-
Health and Safety Advisor
4 weeks ago
Greenford, United Kingdom Bespoke Safety Solutions (BSS) Ltd Full timeHealth and Safety Advisor - Based in the SouthWorking as part of a professional health and safety consultancy team to manage and deliver high quality health and safety services to a portfolio of mainly construction based, small to medium size customers, in London and the Home Counties, mainly to the west and south of London. The role includes a wide spectrum...
-
Sainsbury Greenford People Advisor
2 weeks ago
Greenford, United Kingdom Wincanton Full timeWincanton is looking for an operational HR/People Advisor for a key client Distribution Centre site in Greenford, West London. The People Team at this large site supports around 800 colleagues. You will work within this small, busy team to provide a professional service covering all aspects of employee relations and the colleague lifecycle. We are looking...
-
Win01697 Sainsbury Greenford People Advisor
3 weeks ago
Greenford, United Kingdom Wincanton Full timeWincanton is looking for an operational HR/People Advisor for a key client Distribution Centre site in Greenford, West London. The People Team at this large site supports around 800 colleagues. You will work within this small, busy team to provide a professional service covering all aspects of employee relations and the colleague lifecycle. We are looking...
-
Customer Service Call Handler
2 weeks ago
Greenford, Greater London, United Kingdom NRS Healthcare Full timeRole: Customer Service AdvisorIMMEDIATE START REQUIRED - please note this is an office based positionShift Pattern: Tuesday - Saturday, 10am - 6pm or 12pm - 8pm (must be available for either shift)Job Title: Customer Service AdvisorReporting to: (Customer Service Team Leader)Job purposeNRS Healthcare is the UK's leading provider of Community Equipment...
-
Win01697 Sainsbury Greenford People Advisor
1 week ago
Greenford, Greater London, United Kingdom Wincanton Full timeWincanton is looking for an operational HR/People Advisor for a key client Distribution Centre site in Greenford, West London. The People Team at this large site supports around 800 colleagues. You will work within this small, busy team to provide a professional service covering all aspects of employee relations and the colleague lifecycle. We are looking...
-
Sales Support Administrator
3 months ago
Greenford, United Kingdom Sheridan Ward Recruitment Services Full time**_Sales Support Administrator _** - Sheridan Ward is working with a great client based in Greenford and they are looking for a bubbly individual to join their team as a Sales Support Administrator!_ - Do you have previous sales support experience? Are you able to manage your own workload? Do you have good IT skills?_ - They are ideally looking for a...