Customer Service Supervisor

7 months ago


Glasgow, United Kingdom Little Dessert Shop Full time

Position Overview:
We are seeking a dynamic and experienced Customer Service Supervisor to join our team. As the Customer Service Supervisor, you will play a pivotal role in ensuring that our customers receive outstanding service while enjoying our delectable treats.

**Responsibilities**:

- Supervise and lead a team of customer service representatives, providing guidance, training, and support to ensure exceptional customer experiences.
- Oversee day-to-day operations of the front-of-house, including greeting customers, taking orders, handling inquiries, and resolving any issues or complaints promptly and courteously.
- Maintain cleanliness and organization of the dining area, ensuring a welcoming and comfortable environment for our guests.
- Manage inventory levels of retail items, including desserts, beverages, and merchandise, and collaborate with management to optimize stock levels.
- Monitor and analyze customer feedback and sales data to identify opportunities for improvement and implement strategies to enhance customer satisfaction and drive sales.
- Uphold company policies and procedures, including food safety standards, cash handling protocols, and compliance with regulatory requirements.

**Requirements**:

- Previous experience in a customer service or supervisory role, preferably in the food and beverage industry.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a team to deliver exceptional service.
- Excellent communication skills, both verbal and written, with a customer-focused approach.
- Detail-oriented with the ability to multitask and thrive in a fast-paced environment.
- Knowledge of basic accounting principles and experience with POS systems is a plus.
- Flexibility to work evenings, weekends, and holidays as needed.

**Salary**: £20,689.00-£28,243.00 per year

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person



  • Glasgow, Glasgow City, United Kingdom Redefined Ltd Full time

    Job DescriptionThis exciting Customer Service Supervisor role has become available due to business growth and we are looking for someone to lead our retail teams to deliver exceptional customer experiences. You will be based at Unit 5B Gallagher Retail Park, Port Glasgow, and work full-time hours with flexible shift patterns.As a Customer Service Supervisor,...


  • Glasgow, United Kingdom Booker Group Full time

    About the role This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the...


  • Glasgow, United Kingdom Booker Group Full time

    About the role This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the...


  • Glasgow, United Kingdom Admiral Slots - Luxury Leisure Full time

    **Job Role: Customer Service Assistant/Supervisor - Glasgow Renfield Street** **Hours per week: 40 hours per week** **Hourly rate: £10.50 - £12.50 per hour** **Shift availability: Must be available to work night shifts between 10pm and 8.30am Monday to Sunday, you will typically work 4 nights out of the seven.** **If working between the hours of 11pm...

  • Store Supervisor

    2 weeks ago


    Glasgow, Glasgow City, United Kingdom Poundland & Dealz Full time

    Poundland & Dealz, a prominent player in the UK's discount retail market, seeks an accomplished Store Supervisor to lead their store teams. In this dynamic role, you will contribute significantly to store success by supporting Store and Assistant Managers in their duties.ResponsibilitiesThe ideal candidate will be responsible for managing various aspects of...


  • Glasgow, United Kingdom Scotmid Full time

    **About this role**: **Customer Service Assistant (Duty Supervisor)** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which...


  • Glasgow, United Kingdom Scotmid Full time

    **About this role**: **Customer Service Assistant (Duty Supervisor)** At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which...


  • Glasgow, United Kingdom Service Graphics Full time

    **Role Purpose**: Service Graphics are looking for a full time Customer Service Executive to join our Customer Service team. This role is office based from our Glasgow branch. The purpose of the role is to support the day to day running of assigned Customer Accounts for the branch. **Main Accountabilities**: - Manage and proactively monitor the status of...


  • Glasgow, Glasgow City, United Kingdom CV-Library Full time

    Job Description:We are looking for a highly motivated Food Service Supervisor to join our team in Glasgow. The successful candidate will have at least 1 year of experience as a supervisor or manager in a retail role, preferably in the food industry.Estimated Salary:The estimated salary for this role is £14.13 per hour (plus £1.50 extra for hours worked...


  • Glasgow, Glasgow City, United Kingdom Tesco Full time

    Hospitality Service Supervisor PositionWe are seeking a skilled Hospitality Service Supervisor to join our team at Tesco. In this role, you will be responsible for leading a high-performing team, delivering exceptional customer service, and driving sales growth.Key Responsibilities:Lead and motivate a team of hospitality professionals, providing guidance and...


  • Glasgow, Glasgow City, United Kingdom Eurest Full time

    We are looking for a talented Food Service Supervisor to join our team on a part-time basis. As a Food Service Supervisor at Eurest, you will be responsible for overseeing kitchen cleaning responsibilities to maintain hygiene standards and monitoring inventories to keep our kitchens well-stocked. Your leadership skills and culinary expertise will help us...


  • Glasgow, United Kingdom Search Consultancy Full time

    Customer Service Supervisor - Fixed Term Contract 18 months Salary - £29,946 - £32,737 Hours - Monday to Friday Mary Hill Based Job Purpose To support the Customer Contact Team in providing excellent customer service to all our customers and to continuously seek ways of improving policies, procedures and services to ensure value for money. Key...


  • Glasgow, Glasgow City, United Kingdom Arnold Clark. Full time

    Auto Club Arnold Clark is looking for an Automotive Service Supervisor to assist the branch manager in operating their busy MG showroom located in the heart of England. We are seeking a skilled leader who can manage the day-to-day tasks of our hardworking team.Main Responsibilities:Oversee and coordinate the valet team's duties to ensure efficient delivery...


  • Glasgow, Glasgow City, United Kingdom Greggs Plc Full time

    About This Role:This is an exciting opportunity for an experienced Retail Team Lead to join our team at Greggs Plc. As a Store Operations Manager, you will be responsible for ensuring seamless operations across multiple channels, including in-store, delivery, Click+Collect, and drive-thru.The ideal candidate will have a strong understanding of customer...

  • Supervisor

    7 months ago


    Glasgow, United Kingdom Pavers Full time

    We have a part time Supervisor opportunity to join our Jones Bootmaker team in Buchanan Galleries, Glasgow on a 20 hours over 3 days per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Supervisor** Are you **passionate** about achieving sales targets and KPI’s with...


  • Glasgow, United Kingdom Reed Business Support Full time

    New to Market - Customer Service Coordinator - Glasgow Salary - £23000 Would you be interested in an exciting opportunity to join the Export Customer Service Team? In this role, you will play a key part in the Customer Service life cycle and therefore you will need ensure all aspects of the role are handled efficiently and accurately, within the set...

  • Supervisor

    2 weeks ago


    Glasgow, United Kingdom TFG Careers Full time

    Hours Per Week: 32Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in...

  • Supervisor

    4 days ago


    Glasgow, United Kingdom Shoe Zone Full time

    **Shoe Zone **has an opportunity for a **Supervisor **to join our team based in Parkhead**. **You will join us on a **part time (19 hours), permanent** basis and in return, you will receive a** competitive salary, thorough training and great benefits.** Are you looking at taking the next step up in your career ladder? This could be the perfect match for...

  • Supervisor

    2 weeks ago


    Glasgow, United Kingdom Phase Eight Full time

    Hours Per Week: 32Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in...

  • Supervisor

    14 hours ago


    Glasgow, United Kingdom Vivienne Westwood Full time

    **Vivienne Westwood** is looking for a **Supervisor **to join our team based in **Glasgow store. **You will join us on a full time, permanent basis and in return you will receive a competitive wage of **£11.95 **per hour**.** **About the role**: As our Supervisor you will demonstrate a strong awareness of the business within the framework of defined brand...