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Senior Complaints Executive

4 months ago

Bolton, United Kingdom Page Personnel Secretarial & Business Support Full time

As a Senior Complaints Executive you will be responsible for handling customer complaints in line with business standards, carry out compliance administration tasks, drive compliance requirements and analyse risk across the business.

**Client Details**

Our client is a well-established utilities business who help their UK customer base save as much money as possible on their energy and have been awarded for their excellent service. They are now looking for a Senior Complaints Executive to join their teamin Bolton on a hybrid basis.

**Description**

As a Senior Complaints Executive, you will be:

- Deliver efficient and high-quality escalated complaint handling
- Completion of supplier audits and checks of processes to assess risk
- Providing appropriate feedback to stakeholders
- Ownership of the relevant team mailboxes
- Completing ad hoc call listening requested to assess compliance standards
- Ad hoc duties, which can include assisting General Counsel - e.g., gathering information/evidence

**Profile**

To be successful in this role:

- Understand customer requirements, responding with professionalism and effectively use your organisational skills
- Have the ability to work to targets & deadlines
- Previously worked within customer resolution management
- Have excellent communication & organisational skills
- Attention to detail, problem solver and an optimistic personality, setting the example for others within the team and the business.
- Have the ability to negotiate & offer resolution
- Be resilient

**Job Offer**

In return, our client can offer:

- Competitive salary
- Hybrid working - 3 days in office, 2 days at home
- Pension scheme
- Great working patterns
- Great incentives