Ccc Administrator

The administration role works alongside an established team taking all the calls and referrals that come through our Care Coordination Centre. The centre is operational 7 days a week excluding Band Holidays, the shifts comprise of 8-4 and 10-6 at a weekend its 08:30 -1 6:30 The customer Contact Centre is based at Anglesey House, Anglesey Road (central Burton) and is co-located with many of the clinical services it supports which makes for a great working environment.

Full, part time and weekend hours considered. (If you wish to just work weekends, this will also be considered.)

A local induction is provided as well as our Organisation induction.

The administration role works alongside an established team taking all the calls and referrals that come through our Care Coordination Centre. The centre is operational 7 days a week excluding Band Holidays, the shifts comprise of 8-4 and 10-6 at a weekend its 08:30 -1 6:30 The customer Contact Centre is based at Anglesey House, Anglesey Road (central Burton) and is co-located with many of the clinical services it supports which makes for a great working environment.

Full, part time and weekend hours considered. (If you wish to just work weekends, this will also be considered.)

A local induction is provided as well as our Organisation induction.

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
- Supporting your career development and progression
- Excellent NHS Pension scheme
- Generous maternity, paternity and adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, milage paid at business rates
- Salary sacrifice bikes up to £2k
- Free flu vaccinations every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

You must have excellent communication and interpersonal skills as you will be dealing with a variety of patients and partner organisations. As the initial point of contact representing our exceptional services within East Staffordshire, it is important that you have a friendly and approachable manner with excellent call handling skills.

**The role involves**:

- Handling inbound calls from members of the public and healthcare professionals.
- Obtaining and inputting accurate information from the caller on to the EMIS system and relay this information to the appropriate services.
- Responsible for maintenance of computerised referrals.
- Booking clinics
- Working along side our experienced clinicians
- Ensuring a high level of customer care.