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Head of Customer Experience and Safeguarding
3 months ago
Job Reference: 75530
Posted: Wednesday 6th March 2024
Closing Date**:Thursday 21st March 2024**
**Up to £50,000 depending on previous experience and qualifications**
**Stockport, Greater Manchester**
***
**Full-Time**
We are looking to recruit a new Head of Customer Experience and Safeguarding to work within established team and closely with the Executive team to ensure a robust and bespoke approach to Customer Care management and promote a range of initiatives that engage customer views and opinions in order to inform good quality services. The role will also provide senior strategic oversight of Safeguarding management.
Directors and senior management team ensure quality oversight and follow up as required across our range of services and customers. This role is designed to support this leadership approach and enhance the process where helpful by adding to quality assurance follow up, investigations or taking a lead in more complex cases. The Head of Customer Experience and Safeguarding will work strategically alongside the Quality Department and report to the Board quality subcommittee with regular attendance at executive meetings.
You will carry out on site investigations nationally when required and support outcomes for more complex complaints or safeguarding investigations. You will ensure there is appropriate debrief action based learning and develop good practice directives and develop. You will ensure we look at the holistic feedback and have a key focus on learning also from positive feedback and compliments.
The successful post holder will have excellent experience of social care management at a senior level. They will be a competent, organised and informed manager with a solid knowledge of safeguarding processes. We require a firm commitment to Customer engagement and complaint management to achieve strong outcomes. Excellent report writing skills and verbal and written communication is essential. Full training and induction will be provided. Comprehensive staff support package details in the job pack.
We offer all employees competitive pay and a pension contribution in addition to 28 days annual leave. As an employer that is committed to the professional development of our staff we also support our care staff to complete the nationally recognised Care Certificate and pay for your enhanced DBS. Additional benefits include enhanced maternity leave, employee support programmes and an additional day of leave each year on or around your Birthday.
We are also not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.
**Application Instructions**:
Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS
