Customer Service Advisors

4 months ago

Newport, United Kingdom Blue Arrow Full time

We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers.

Lloyds Banking Group is well known for putting their customers at the heart of everything they do, as well as their employees.

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.
- There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme.

Role: Customer Service Advisor

Location: Lloyds Banking Group, Tredegar Park, Newport, NP10 8SB

Pay rate: £12.71 per hour

Contract: 6-month contract with the opportunity of extension and to become a permanent employee.

Hours: Full time, Working 5 days out of 7

Shifts are between 7am and 11pm.

Opportunity for hybrid working after a 3-month period (work from home & in the office twice per month).

**Job Description**:

- You will be the first point of contact for all banking related queries.
- Managing inbound customer calls relating to banking accounts and products.
- Telephony and admin-based tasks.
- Building good relationships with customers and colleagues, that will exceed their expectations.

**Skills**:

- Excellent oral and written communication.
- You're a people person - working with your team to provide a crucial service to millions of customers.
- Positive and approachable attitude with a continuous improvement mindset.
- Ability to empathise with customers to help resolve their queries.

**Benefits**:

- Fully paid training & excellent career development opportunities.
- Great rates of pay which is paid weekly/Overtime opportunities.
- Generous holidays with 28 days per year.
- Working as part of a diverse workforce that embraces individuality.
- Being part of a team that helps Britain prosper.
- Excellent training and on-going support
- Pay progression.
- Opportunity for potential extension or a permanent position.
- The opportunity to work with some of the most influential and experienced managers in the banking industry.

About our Newport site...

With a lively workplace that enjoys a community from all parts of society this site enjoys the following facilities:

- Close bus links and train stop is 30-minute walk (at Pye Corner)
- Close walks to Greggs, coffee shops, shopping centre, restaurants/lunch eateries.
- Free on-site car parking and electric charging points
- An extensive canteen with a Starbucks coffee area
- A range of vending machines and free hot and cold drinks
- Rest areas with TVs etc. and a pool table for those team challenges
- Prayer & Quiet reflection rooms
- A kitchenette on each floor equipped fridges & microwaves
- On-site shower & changing facilities.
- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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