Customer Collections Advisor

5 months ago

Glasgow, United Kingdom HRC Recruitment Full time

_**Collections Advisor - Finnieston**_
- **Salary: Up to £25,000 depending on experience with an annual bonus.**_
- **Hybrid working role with only 2 days per week spent in the office.**_

As an experienced Collections Analyst, you understand how important it is to strike the balance between offering empathy and support and having a clear-cut action plan.

You know that it’s all about driving great customer outcomes, and your friendly, supportive and adaptable communication style lends itself perfectly to that.

And now it’s time for a career move. But not just any career move, one that offers you access to clear career development, a discretionary annual bonus and a great suite of additional benefits.

Whilst we work in a very busy, occasionally demanding environment, we adopt a flexible hybrid working model where our Analysts work from our bright, modern office that gives you striking views of Glasgow coupled with the ease of working from home.

This is a role that rewards those who go above and beyond - matching your target-driven nature perfectly.

**What does the day to day look like?**
- Manage and control arrears cases with the objective of bringing the customer’s agreement up to date whilst ensuring good customer outcomes.
- Handle inbound and outbound collection calls updating records accurately after each call.
- Accurately complete income and expenditure assessments where appropriate and make decisions to ensure customer affordability on all repayment solutions.
- Advise and negotiate with customers on suitable, affordable and sustainable repayment plans to drive the best possible customer outcome.
- Display strong telephone manner with the ability to build rapport and communicate well whilst negotiating positive outcomes.

**What shifts would I be working?**
- This role will require you to work on a rota basis of five days across seven, working 35 hours per week. The business operating hours are Monday to Friday (8am - 8pm); Saturday and Sunday (9am - 6pm).

**Anything else I should know?**

As well as all of the other benefits, you’ll get:

- 15% OTE discretionary annual bonus
- A total of 15% paid into your personal pension plan - 10% paid by us and 5% being your contribution
- Private medical insurance for you, your partner and your dependent children
- Wellbeing support, including access to a meditation app, a personal wellbeing coach and a Bike2Work scheme
- 33 days annual leave, your birthday as a day off and the opportunity to buy up to 5 extra days holiday
- Recognition awards and a social team who organise great get-togethers and fundraisers

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Transport links

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

Work Location: Hybrid remote in Glasgow

  • Collections Advisor

    5 months ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is looking to recruit a Collections Advisor to join one of our exclusive clients in the Skypark in Glasgow. My client specialises in Motor Finance. As the Collections Advisor you will undertake collection activities as directed as part of a coordinated effort to support customers in arrears and seek solutions which deliver good customer...

  • Collections Advisor

    4 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: Salary £22,672.00 per year Role Details: **Collections Advisor - Utilities** **Location: Glasgow** **Hours**:Monday to Friday Between the hours of 8am to 6pm. (40 hours) **Location**:Glasgow **Salary**:£10.90 a hour We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. We are...

  • Collections Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    alary £22,672.00 per year **Job Details** **Collections Advisor - Utilities** **Location: Glasgow** We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. We are looking for new talent to fill our full time permanent Collections Advisor roles in Glasgow. In this role you will be handling...

  • Collections Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    Salary: Salary £22,672.00 per year Role Details**:Collections Advisor - Utilities** **Location: Glasgow** **Hours**:Monday to Friday Between the hours of 8am to 6pm. (40 hours) **Location**:Glasgow **Salary**:£10.90 a hour We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. We are looking...

  • Collections Advisor

    4 months ago

    Glasgow, United Kingdom Kura Full time

    Salary: Salary £22,672.00 per year Role Details**:Collections Advisor - Utilities** **Location: Glasgow** **Hours**:Monday to Friday Between the hours of 8am to 6pm. (40 hours) **Location**:Glasgow **Salary**:£10.90 a hour We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. We are looking...

  • Collections Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: Salary £22,672.00 per year Job Details: **Collections Advisor - Utilities** **Location: Glasgow** **Hours**:Monday to Friday Between the hours of 8am to 6pm. (40 hours) **Location**:Glasgow **Salary**:£10.90 a hour We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. We are...

  • Collections Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: Salary £22,672.00 per year Role Details: **Collections Advisor - Utilities** **Location: Glasgow** **Hours**:Monday to Friday Between the hours of 8am to 6pm. (40 hours) **Location**:Glasgow **Salary**:£10.90 a hour We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. We are...

  • Collections Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: Salary £22,672.00 per year Role Details: **Collections Advisor - Utilities** **Location: Glasgow** **Hours**:Monday to Friday Between the hours of 8am to 6pm. (40 hours) **Location**:Glasgow **Salary**:£10.90 a hour We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. We are...

  • Collections Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    Salary: Salary £22,672.00 per year Role Details**:Collections Advisor - Utilities** **Location: Glasgow** **Hours**:Monday to Friday Between the hours of 8am to 6pm. (40 hours) **Location**:Glasgow **Salary**:£10.90 a hour We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. We are looking...

  • Collections Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    Salary: Salary £22,672.00 per year Job Details**:Collections Advisor - Utilities** **Location: Glasgow** **Hours**:Monday to Friday Between the hours of 8am to 6pm. (40 hours) **Location**:Glasgow **Salary**:£10.90 a hour We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. We are looking...

  • Collections Advisor

    5 months ago

    Glasgow, United Kingdom HRC Recruitment Full time

    Collections Advisor - Finnieston Excellent opportunity for a Collection Agent to take their career to the next level Hybrid working role with only 2 days per week spent in the office. **Salary**: Up to £23,500 depending on experience with an annual bonus of around 18%. Excellent benefits including Private Medical Insurance, Life Insurance and 15%...

  • Debt Collection Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    Salary: Salary £22,672.00 per year Job Details**:Collections Advisor - Utilities** **Location: Glasgow** **Hours**:Monday to Friday Between the hours of 8am to 6pm. (40 hours) **Location**:Glasgow **Salary**:£10.90 a hour We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. We are looking...

  • Collections Advisor

    4 months ago

    Glasgow, United Kingdom HRC Recruitment Full time

    _**Collections Advisor - Finnieston**_ - **Salary: Up to £25,000 depending on experience with an annual bonus.**_ - **Hybrid working role with only 2 days per week spent in the office.**_ As an experienced Collections Analyst, you understand how important it is to strike the balance between offering empathy and support and having a clear-cut action...

  • Collections Agent

    5 months ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is looking to recruit a Collections Advisor to join one of our clients based in Glasgow. Our client operates within the Financial Services industry. As the Collections Advisor you will undertake collection activities as directed as part of a coordinated effort to support customers in arrears and seek solutions which deliver good customer...

  • Customer Collections Advisor

    5 months ago

    Glasgow, United Kingdom Creditfix Full time

    This is an opportunity for a Collections Case officer career with Creditfix and Carrington Dean - the UK’s largest personal insolvency firm. Based in the heart of Glasgow City Centre the leading organisation, is renowned for its empathetic and client-focused approach. Creditfix and Carrington Dean have helped more than 180,000 people since 2007 by...

  • Collections Advisor

    5 months ago

    Glasgow, United Kingdom Anderson Knight Full time

    Anderson Knight is looking for a Collections Analyst for one of our clients in Glasgow on a full-time permanent basis. Hybrid working is available after training has been completed Key Responsibilities: - Contact clients with overdue payments and initiate collection efforts to recover outstanding balances. - Review and analyse customer accounts to identify...

  • Customer Debt Advisor

    5 months ago

    Glasgow, United Kingdom Kura Full time

    **Salary**: Salary £22,672.00 per year **Kura are an accredited living Wage employer** Role Details: **Collections Advisor - Utilities** **Location: Glasgow** **Hours**:Monday to Friday Between the hours of 8am to 6pm. (40 hours) **Location**:Glasgow **Salary**:£10.90 a hour **12 months call centre experience essential for this role.** We work with...

  • Collections Advisor

    5 months ago

    Glasgow, United Kingdom HRC Recruitment Full time

    Location: Glasgow Salary Up to £25,000 depending on experience Are you a Collections Agent ready to take your career to the next level? Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender - they use a mix of technology, financial acumen and have a brilliant team to provide a flexible approach to...

  • Collections Representative

    5 months ago

    Glasgow, United Kingdom Kura Full time

    Salary: Salary £22,672.00 per year Job Details**:Collections Advisor - Utilities** **Location: Glasgow** **Hours**:Monday to Friday Between the hours of 8am to 6pm. (40 hours) **Location**:Glasgow **Salary**:£10.90 a hour We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service. We are looking...

  • Sales Assistant

    1 month ago

    Glasgow, Glasgow City, United Kingdom Outdoor and Cycle Concepts Full time

    Unlock Your Potential as a Sales Assistant - Customer AdvisorAre you passionate about delivering exceptional customer service and working in a dynamic retail environment? Do you have a keen eye for detail and a love for the outdoors? We're seeking a Sales Assistant - Customer Advisor to join our team at Cotswold Outdoor, part of the Outdoor and Cycle...