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Digital Product Specialist
7 months ago
To provide technical advice and information (in some cases complex technical issues, such as integration requirements) on all areas appertaining to the product. Communicate and engage with users on understanding requirements and workflow processes to design, develop and implement the product. Informing the development process of the products design to reflect user requirements and workflow. Assess and describe the business benefits of the product ensuring that requirement specifications for the product are in line with the business needs of the Health Board.
Actively promote the products benefits and implementation plan. Develop business plans related to the development of the product and its growth potential. Become the Health Board lead on the product and work closely with other product specialists to ensure links between other products and systems are made. Maintain a good technical understanding of the product as well as a range of other associated systems that may have an effect on the product.
Ensure that the specification of the product is in line with the business needs of the organisation. Provide support, guidance and training for project teams and staff within sites throughout the project lifecycle, using agreed project documentation. Responsible for the management and coordination of any product system downtime across the Health Board. To ensure software releases are properly scheduled and are completed on time, and that work complies with the agreed quality standards.
Assess the impact and implications of any implementation incidents and events, and to report as appropriate. Responsible for the effective use of the product, providing user support and offer expert system advice to a range of individuals and groups. To communicate complex issues to a range of technical and non-technical staff and to provide product development advice and guidance. Responsible for providing expert system administration and to ensure that at appropriate milestones this is effectively handed over to the Implementation and Support Manager.
**These duties include**: o Assist in resolving day to day system issues arising from service desk incidents. o Resolving more complex issues directly related to the product. o Manually resolving inconsistencies if required. o Identifying and troubleshooting system bugs and errors.
Maintenance of user accounts including the set-up of new users and deletion of users. Reviewing and updating system documentation as appropriate including Standard Operating Procedures (SOP) & Systems Security Policy (SSP) in conjunction with the Trusts IT SystemManagement Team. Maintaining password/security files in line with the SSP. Analyse user requirements and assess the need for software modifications, configuration changes etc and advise on their prioritisation.
**Including**: Meeting users to discuss requirements, assist in identifying possible solutions and producing user specifications Analyse system issues and identify suitable remedial action to ensure product effectiveness. Where necessary, use specialist knowledge to amend the product which will require changes to software and possibly hardware. This will require the manipulation of bespoke products. Develop product related policies and protocols.
