People Operations Manager

2 weeks ago


United Kingdom Treatwell Full time

At the centre of Treatwell’s success is its people driving our ambition to transform the way the hair & beauty community connects with their clients. In this newly created role to support our central teams (Marketing, Finance, Tech, Product) in creatinga seamless people experience.

As the go to person, you will be there to guide leaders and employees in creating a great people experience (from ER, onboarding, offboarding etc) through to supporting on the administration of contracts, letters, payroll etc

With all central teams working remote or hybrid, this role will seek to build an employee journey that creates collaboration and connections, even when they aren’t in the office.

An integral role to improving our people experience, you will be part of evolving our business as we scale

**You will be responsible for**
- Developing a hybrid/remote onboarding and offboarding process that connects with each local markets way of working
- Partner with Managers in central functions with regular 121s, helping guide them with employee relations
- Supporting employees, offering help when they have questions or concerns
- Owning people administration for UKIE central functions and work closely with local people operations for administration in other markets
- Ensuring the highest level of data accuracy in our systems and operations
- Developing policies for hybrid/remote working to create more clarity on experience
- Working closely with local people operations managers to ensure consistency in work and a streamlined approach
- Partnering with managers on the implementation of key milestones in people experience including trial periods, development plans, salary increases etc
- Leading exit interviews for all central function leavers
- Being present in the office 4 days weeks

**About You**:

- An international mindset, able to keep your finger on the pulse when it comes to international onboarding, offboarding and employment contracts
- Previously guided managers, led ER cases and built strong stakeholder relationships
- Proven experience managing the people administration with the highest level of accuracy
- Strong understanding of UK employment law
- In depth knowledge of People tooling in engagement survey + HRIS (we use Peakon and BambooHR)
- Previously demonstrated where they have enhanced a people process/journey

**About Treatwell**

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 800 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries,processing over 8 million bookings every month. And.breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

**We’ll treat you with**:

- 28-days holiday, plus bank holidays
- Monthly £40 Treatwell vouchers so you can treat yourself too
- Benefits platform offering cycle to work scheme, high street discounts and other perks
- Growth funds for you to develop and grow with your team
- A beneficial pension scheme and enhanced parental pay & leave policy
- A dynamic organisation with Thursday drinks in the office

**Equal Ops



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