![EPHG Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
2 months ago
**THE JOB**
This job entails taking phone calls & designating emergency calls to the correct engineer, inside normal working hours and mostly un-sociable hours.
**ABOUT THE COMPANY**
EPHG Limited is a national emergency electrical, plumbing, heating and gas company.
The company is based between Bury and Bolton but we cover the majority of the UK.
The majority of calls we take are electrical, plumbing, heating & gas and most calls are of urgent matter.
As we are an emergency service and mostly work un-sociable hours, the job entails that you're flexible, for example; being happy to do a weekend shift or a late night shift.
**WHAT SKILLS DO I REQUIRE?**
In order for our company to try and be the best, it's very important we gain customer confidence in our firm. This means when the customer calls, the customer feels they're speaking to the right person that is going to deal with their emergency situation.
Another way to explain this would be to say to yourself, if I was a client requiring an engineer in an emergency, being a 100 miles away, would you call yourself knowing you would do a great job in getting an engineer to them in a very quick time?
Excellent telephone skills and being a good listener is very important.
What is very important is that if you're successful, you're seen as wanting to do very well within the company.
The skills that are not required are electrical, plumbing, heating or gas knowledge, however, to deal with clients needs, training can be given for example: explaining to the client that 70% of boilers the engineers attend are fixed on site on the prior emergency or explaining to the client that the mains water stop valve will most likely be under the sink.
You must know how to use apple products such as the iPhone & iPad. When filling in the diary/invoice, all spelling must be correct.
This job also requires initiative, quick thinking and awareness to help clients that struggle in an emergency situation.
It's very important that we can rely on the staff to complete all tasks set out in a reasonable time.
**ADDITIONAL SKILLS**
Additional skills are NOT required, however, if you do have additional skills such as photoshop, SEO, web design or marketing, this could help but please don't let this put you off as it's not essential.
Having the hunger to better yourself will help your goal in gaining a job with us and continue for many years to come.
**PLACE OF WORK**
The place of work will be set from the comforts of your home, however, you will require good phone reception and have your own secure internet connection.
Please note we may have staff meetings every so often being once a month or so.
Training will be given either by Martin Smith or an alternative member of staff. Training is in Tottington, Bury or Radcliffe Manchester.
**HOURS OF WORK**
The hours of work is 36 to 40 hours per week plus additional bonus time.
The bonus time may be 20 hours or more whilst your in the comfort of your home doing what you do day to day when you're not working. However you do require to be at home in these hours.
The rate you will be paid as part of your wage structure is £11.50 to £13.50 per hour based on a 36 to 40 hours shift per week and bonus.
Outside your working hours, you are welcome to take further bonus calls and be flexible to help out if the company requires you.
The average wage is about £30,000.00 and the lowest member of customer service advisor record last year is £24,000.00 giving you an idea of the company's average salary is.
In December, your wages are most likely going to be at it's highest at about £4000.00 for the month before tax and the summer time being at about £2000.00 per month.
**INTERVIEW/REFERENCE FROM PREVIOUS EMPLOYER**
Interviews are given between Monday to Friday between 11:00am and 8:00pm.
We will require a reference from your current or previous employer.
We require that you are currently on the electoral roll and you have a current drivers licence/passport and a utility bill within the last 3 months.
**Salary**: £21,500.00-£40,000.00 per year
**Benefits**:
- Company pension
- Work from home
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
COVID-19 considerations:
Not Required
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Customer service: 3 years (required)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Day shift (required)
- Night shift (required)
Work Location: In person
-
Customer Service Executive
3 months ago
Bury, United Kingdom Field Service Solutions Full time_**About us**_ We are a young, family owned and run business offering national coverage, technical service solutions to the beverage and vending industry. We were founded in 2016 with the vision of driving customer retention through exceptional service levels. We specialise in coffee equipment, water purifiers and dispensers as well as water filtration...
-
Customer Service Specialist
3 months ago
Bury, United Kingdom Field Service Solutions Full time_**About us**_ We are a young, family owned and run business offering national coverage, technical service solutions to the beverage and vending industry. We were founded in 2016 with the vision of driving customer retention through exceptional service levels. We specialise in coffee equipment, water purifiers and dispensers as well as water filtration...
-
Customer Service Specialist
3 months ago
Bury, United Kingdom Field Service Solutions Full time_**About us**_ We are a young, family owned and run business offering national coverage, technical service solutions to the beverage and vending industry. We were founded in 2016 with the vision of driving customer retention through exceptional service levels. We specialise in coffee equipment, water purifiers and dispensers as well as water filtration...
-
Customer Service Assistant
3 months ago
Bury, United Kingdom EG Group Full time**Role**: Customer Service Assistant **Location**: Bury, BL9 7HY **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...
-
Customer Service Assistant
2 months ago
Bury, United Kingdom EG Group Full time**Role**: Customer Service Assistant **Location**: Bury, BL0 0PU **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...
-
Customer Service Assistant
3 months ago
Bury, United Kingdom EG Group Full time**Role**: Customer Service Assistant **Location**: Bury, BL0 0PU **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...
-
Sales and Customer Service Assistant
1 month ago
Bury, United Kingdom Latimer Lee Solicitors Full time**Sales and Customer Service Assistant** Latimer Lee Solicitors Limited an exciting opportunity as a Marketing and sales Assistant to join our growing team in Bury. **Salary: BASIC + COMMISSION** Complete training and continued support will be provided. You will be assisting our team deliver the following.. **Customers** - Supporting with customer...
-
Customer Assistant Service and Safety Assistant
3 months ago
Bury, United Kingdom M&S Full time**All the details** **Customer Assistant Service and Safety Assistant Bury The Rock** **Working Pattern**: **Wk 1** **Sun 10:30-17:00** **Tue 10:00-18:00** **Wed 09:00-18:00** **Thu 09:00-18:00** **Fri 09:00-18:00** **Wk 2** **Mon 11:30-18:00** **Tue 10:00-18:00** **Wed 09:00-18:00** **Fri 09:00-18:00** **Sat 09:00-18:00** **Over 18s only.** **Key...
-
Customer Service Assistant Level 1
3 months ago
Bury, United Kingdom Wilko Full time**Customer Service Assistant Level 1**: - Hourly Rate - ** 10.62** - Location - ** Bury** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / Sunday 830am-430pm** **Monday - Friday 7am-630pm** **Saturday 7am-630pm** **hours well vary over 5 days** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants -...
-
Customer Service
3 months ago
Bury, United Kingdom Northern Employment Services Ltd Full time**Bury, Greater Manchester 100% office based** - Full time, standard office hours **Customer Service Salary**: (Dependant on Experience) An exciting opportunity has arisen for an experienced Customer Service person to join the team of a well established provider based in the Bury area. This individual has a primary function of managing all account queries...
-
Customer Service Representative
2 months ago
Bury, United Kingdom Dunsters Farm Full time**Want to work for a purpose driven, family run business? Keen to work in a customer service focused logistics operation?** Established in 1963, Dunsters Farm are a family run foodservice delivering chilled, ambient and non-food products to catering customers. Dunsters Farm Foodservice is an award-winning, independent food wholesaler with depots in Bury...
-
Customer Service Representative
3 months ago
Bury, United Kingdom D-Sales Promotion Full timeAbout Us: DS Promotions is a dynamic and customer-centric company dedicated to delivering top-notch products/services and providing exceptional customer experiences. We are looking for a passionate Customer Service Representative to join our team. **Job Description**: As a Customer Service Representative you will be the front line of our customer support...
-
Customer Service Administrators
3 months ago
Bury, United Kingdom Simarco International Full timeSimarco is an established, award winning provider of international logistic and freight services, and we provide a wide range of tailored solutions for clients' throughout the UK, Europe and Globally across all Worldwide trade routes. At Simarco we understand that global trade and industry markets are continually changing and expanding to meet customer...
-
Customer Assistant
3 months ago
Bury, United Kingdom Vue Full time**THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Bury The Rock. Vue Bury the Rock is a state of the art multiplex with 10 screens located in the centre of 'The Rock' Shopping district. Our cinema is served by two main bus routes from Manchester City Centre and...
-
Customer Service Representative
3 months ago
Bury, United Kingdom Imperium Media Group Limited Full time'''Duties:''' - Provide accurate information about products and services to customers - Assist customers with order placement, billing inquiries, and product support - Resolve customer complaints or issues by investigating the problem and providing appropriate solutions - Maintain customer records and update account information as needed - Collaborate with...
-
Customer Service Ecommerce
3 months ago
Bury, United Kingdom Street Solutions UK Ltd Full timeOverview: **Duties**: - Assist customers with inquiries, concerns, and product-related questions promptly and professionally. - Process orders, returns, and exchanges efficiently and accurately. - Troubleshoot technical issues related to the website, payment processing, and account management. - Collaborate with other teams such as logistics and sales to...
-
Service Scheduler
3 months ago
Bury, United Kingdom Field Service Solutions Full time_**About us**_ We are a young, family owned and run business offering national coverage, technical service solutions to the beverage and vending industry. We were founded in 2016 with the vision of driving customer retention through exceptional service levels. We specialise in coffee equipment, water purifiers and dispensers as well as water filtration...
-
Operation and Customer Service
2 months ago
Bury, United Kingdom Specscart Full timeSpecscart is one of the fastest growing eyewear startups in the UK. A team of professionals who are changing the eyewear industry in the UK. We are looking for our new team member - an eCommerce Executive - who'll assist and manage in day to day operations for Online operations and the Bury retail store. We fully support career development and if successful,...
-
Service Desk Administrator
3 months ago
Bury, United Kingdom Field Service Solutions Full time_**About us**_ We are a young, family owned and run business offering national coverage, technical service solutions to the beverage and vending industry. We were founded in 2016 with the vision of driving customer retention through exceptional service levels. We specialise in coffee equipment, water purifiers and dispensers as well as water filtration...
-
Jewellery Customer Service Assistant, Full Time
3 months ago
Bury, United Kingdom Mays Pawnbrokers & Jewellers Full time**Customer Service Assistant -** **Full** **time position available (5 days Mon-Sat / 9.00am - 5.30pm)** - **Continue your career with Mays Jewellers and enhance your customer service skills and jewellery & gemstone knowledge with a company that has been putting customers first since 1825!**_ **Experience preferred.** **We offer** - Living wage plus...