Customer Service Ecommerce
6 months ago
Overview:
**Duties**:
- Assist customers with inquiries, concerns, and product-related questions promptly and professionally.
- Process orders, returns, and exchanges efficiently and accurately.
- Troubleshoot technical issues related to the website, payment processing, and account management.
- Collaborate with other teams such as logistics and sales to resolve customer issues effectively.
- Maintain a high level of product knowledge to offer personalized recommendations and solutions to customers.
- Follow company policies and procedures while adhering to service level agreements.
- Utilize customer feedback to identify areas for improvement and contribute to the enhancement of customer service processes.
- Uphold company values and ensure a positive customer experience with every interaction.
- Handle escalated customer issues with tact and diplomacy, striving for satisfactory resolutions.
- Manage all outbound orders from sending purchase order to shipping item.
Qualifications:
- Fluency in English
- Strong communication skills to interact with customers effectively
- Ability to analyze data and make informed decisions
- Experience with a range of microsoft softwares
- Familiarity with phone etiquette for customer interactions
Join us as an E-commerce Specialist to contribute to our online sales growth and enhance customer satisfaction.
Pay: £11.44-£15.00 per hour
Expected hours: 45 per week
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: SSUK-CS
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