Customer Service Ecommerce

5 months ago


Bury, United Kingdom Street Solutions UK Ltd Full time

Overview:
**Duties**:

- Assist customers with inquiries, concerns, and product-related questions promptly and professionally.
- Process orders, returns, and exchanges efficiently and accurately.
- Troubleshoot technical issues related to the website, payment processing, and account management.
- Collaborate with other teams such as logistics and sales to resolve customer issues effectively.
- Maintain a high level of product knowledge to offer personalized recommendations and solutions to customers.
- Follow company policies and procedures while adhering to service level agreements.
- Utilize customer feedback to identify areas for improvement and contribute to the enhancement of customer service processes.
- Uphold company values and ensure a positive customer experience with every interaction.
- Handle escalated customer issues with tact and diplomacy, striving for satisfactory resolutions.
- Manage all outbound orders from sending purchase order to shipping item.

Qualifications:

- Fluency in English
- Strong communication skills to interact with customers effectively
- Ability to analyze data and make informed decisions
- Experience with a range of microsoft softwares
- Familiarity with phone etiquette for customer interactions

Join us as an E-commerce Specialist to contribute to our online sales growth and enhance customer satisfaction.

Pay: £11.44-£15.00 per hour

Expected hours: 45 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: SSUK-CS



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