Customer Service
3 months ago
Microcare Systems is a technology company based in Greater Manchester (Bury).
We're partners with some of the biggest names in the industry including BT, TalkTalk, Vodafone and EE just to name a few.
We provide businesses accross the uk with some of the most competitive telephone, broadband, mobile and IT packages all under one roof (and on one easy to understand bill).
Giving our customers amazing service is really important to us and that's why we're looking for a new member to grow our team
We're currently a small team that work in a friendly and relaxed environment. We have some ambitious growth plans in the coming years so this is a great opportunity to get in at the ground floor.
No previous industry knowledge is required and we can teach you everything you need to know :)
If you enjoy dealing with people and like keeping things simple, we'd love to hear from you
**Could you do this?**
- Answering incoming telephone calls and being proactive to customer queries
- Working with Salesforce CRM system to log customer queries/ support requests
- Working closely with Operations staff and our Engineering team to facilitate a smooth client experience
- Record details of customer contacts and actions taken
- Ordering phone, mobile, broadband and IT products via our web portal
- Organising courier deliveries and collections via web portal
**Skills required**:
- Skilled at building rapport
- Proactive, outgoing and enjoys relating to others
- Comes up with ideas for improvement and takes ownership of actions
- Maintain a customer-focused approach at all times
- Any other task deemed necessary by the Management team
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Free parking
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Bury: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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