Library Services Advisor
2 months ago
Salary increasing to £22,197-£24,144 on completion of a Customer Service Practitioner Level 2 Apprenticeship
An opportunity has arisen for enthusiastic and proactive individuals to join our User Services team. The Library Services Advisors will work as part of a team responding to Library enquiries in person and online, and supporting students, staff, researchers, and community members both on and off-campus.
Library users are at the heart of everything we do, and these roles are critical to our success. You will become part of an enquiry team delivering front-line customer service excellence across Library opening hours, and via existing and emerging communication channels. The team provide a proactive, welcoming presence to all our users and assist in maintaining and developing the Library as an outstanding study environment.
This is an exciting time to join the Library. With the launch of a new vision, _The Library Towards 2025_ and with a recently opened new extension to the building, there is a wealth of opportunities for contributing to the success of the Library.
Lancaster University Library provides an outstanding environment for study and research. We are committed to being user-focused, digitally driven, socially inclusive and innovative in our approach to service provision. We provide inspirational and high-quality learning environments that encourage academic excellence, promote partnerships, and respond to the changing expectations of our users.
In addition to the fixed hours, applicants may be asked to cover other shifts when needed, both during weekdays and at weekends.
The standard working pattern averages 36½ hours per week excluding a one hour break with the following working patterns:
1.45 to 22.00
The post is Monday to Friday plus 1 weekend in every 6/7 working 9.45 -18.00 in lieu of the preceding Friday and following Monday.
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Library Services Advisor X2
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Lancaster, United Kingdom Lancaster University Full timeSalary increasing to £22,197-£24,144 on completion of a Customer Service Practitioner Level 2 Apprenticeship An opportunity has arisen for enthusiastic and proactive individuals to join our User Services team. The Library Services Advisors will work as part of a team responding to Library enquiries in person and online, and supporting students, staff,...
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