Customer Service Advisor

7 months ago


Lancaster, United Kingdom Hilton Grand Vacations Full time

**Job Title **- Customer Service Advisor (German Language Speaker)

**Employer** - Diamond Resorts (a subsidiary of Hilton Grand Vacations)

**Location **- Hybrid/Remote

We are now recruiting for a German Speaking Customer Services Advisor for our Head Office on the outskirts of Lancaster city centre.

**What will I be doing?**

As a Customer Service Advisor, you will assist our owners, members and guests and be responsible for:

- Assisting members and owners in their requests to make reservations
- Taking payments from members
- Securing benefits for members
- Advising members on member accounts and ownership related queries
- Accessing and inputting data in necessary computer systems

**Qualifications**

**What are we looking for?**
- Level of fluency in German language
- Excellent communication skills
- Ability to build rapport with our members
- A good level of computer literacy
- Ability to work under pressure.

Skills considered desirable but not essential.
- Call centre experience
- Customer service experience
- Sales experience
- Escalations/complaints handling
- Multitasking
- Independent with the workload - pro-active with work

**About us - Hilton Grand Vacations



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