Reservations Advisor

6 days ago


Lancaster, Lancashire, United Kingdom Hilton Grand Vacations Full time
Job Overview: We are seeking a highly motivated and experienced Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service. The successful candidate will have a proven track record of delivering high-quality results, meeting deadlines, and exceeding customer expectations. If you are a driven and customer-focused individual who thrives in a fast-paced environment, we want to hear from you

Your Key Responsibilities:

* Handle customer inquiries via phone, email, or chat, responding promptly and professionally.
* Resolve customer complaints in a timely and efficient manner, ensuring customer satisfaction.
* Collaborate with internal teams to resolve complex customer issues, escalating when necessary.

Benefits:

* Competitive salary of £24,960.00 + Comp plan.
* Hybrid/remote working arrangement, offering flexibility and work-life balance.
* Opportunities for professional growth and development within the company.

Requirements:

* Excellent communication skills and a good level of computer literacy.
* Experience in a call centre environment and a proven track record of delivering high-quality results.
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