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Customer Retention Advisor

2 months ago

Bristol, United Kingdom RAC Full time

**About The Role**:
Do you know how to deliver an exceptional customer experience? Whether you’ve worked in retail, hospitality, sales or a call centre environment, as a **Contact Centre Advisor** you will carry out the responsibility of a **Renewals and Retention Advisor** to our existing members.

This is a busy and challenging role; you'll bring your resilience, tenacity, enthusiasm and energy, and be right at home within our outstanding Bristol team

Base salary of **£25,585** for a **35-hour working week,** with an **OTE of up to £32,000**

**START DATE**: Monday 11th March 2024

As a Customer Renewals Advisor operating in our call centre, you’ll take calls from RAC members who want to discuss their membership or are looking to renew their cover. You’ll be an expert on the features and benefits of RAC Breakdown Cover, and you’ll have the customer service skills to keep them onboard.

This is a **full-time, permanent **role based at out iconic Bradley Stoke office. Shift requirements will fall within our opening hours of **Monday - Friday 08:00 - 19:00, Saturday **and** Sunday 09:00 - 17:00 **(alternative weekends (Saturday OR Sunday with rest day in the week))

**Benefits and rewards**:

- **FREE** Ultimate breakdown cover for **you and your household** worth up to **£500**:

- **FREE** on-site **parking**:

- **Overtime opportunities **to boost your earnings
- **Flexible benefits** you can tailor to suit you
- **Free European Breakdown cover **including** 7 days car hire **to continue your journey
- Amazing **employee benefits **including additional **discounts** **on big brands, hotel stays and days out**:

- **Life insurance, performance rewards, and pension**:

- Up to 31 days’ of annual leave including bank holidays, plus family leave entitlement**.**

**What you’ll be doing**:

- Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do
- Operate in a fast-paced environment, where we deliver exceptional customer focused solutions in order to retain our members
- Effectively engage with members who are renewing their membership with us
- Reviewing their Customer memberships and promoting our differences versus competitors
- Providing great Customer Service to our customers through keeping accurate records up to date and providing the basic customer service responsibilities.
- Recording member data and requests in an accurate manner using RAC systems

To be the best, we want the best. We’re looking for **Customer Renewal Advisors** who:

- Enjoy talking to customers
- Are empathetic and able to build rapport with our members, in an outgoing, engaging manner
- Are self-motivated and passionate about finding the right outcomes for customers
- Have a desire to deliver a first-class customer experience to over 2 million customers.
- Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
- Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service.

**What can we offer in return?**
- **Bonus scheme with additional earning potential up to 22% OTE monthly**:

- Competitive rewards package
- Flexible shifts and working hour patterns
- A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor
- A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.

Together we are all **#OrangeHeroes. **Be a part of our journey

When you join us you will automatically be opted into our **Colleague Share Scheme**, called **‘Owning it together’**. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus
- We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences._