Workflow Administrator

**Job summary**

Symphony Healthcare Services Workflow Hub have an exciting opportunity for a highly motivated and flexible individual to join the team as a Workflow Administrator on a permanent basis. The post available will be working 15 hours per week, worked over 2 or 3 days (must work a Friday) based at Warwick House Medical Centre in Taunton.

This is a Permanent position.

A NEST or NHS Pension is offered with this post.

**Main duties of the job**

Workflow aims to help people to move onto the next step of their healthcare journey safely and efficiently, and to help them have the right information when they need it.

We achieve this by processing clinical correspondence in a timely, safe and efficient manner ensuring that medical records are up to date when needed.

The role of the workflow administrator is to process clinical correspondence safely, ensuring that it is accurately coded. You will ensure you pass appropriate issues to GPs and other members of the practice clinical team in line with agreed clinical protocols.

**About us**

Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centred care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care. If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.

**Job description**

The purpose of workflow is to encourage an environment of learning and innovation within and across practices that supports the development of learning communities able to make transformational change.

Workflow aims to help people to move onto the next step of their healthcare journey safely and efficiently, and to help them have the right information when they need it.

We achieve this by processing clinical correspondence in a timely, safe and efficient manner ensuring that medical records are up to date when needed.

The role of the workflow administrator is to process clinical correspondence safely, ensuring that it is accurately coded. You will ensure you pass appropriate issues to GPs and other members of the practice clinical team in line with agreed clinical protocols.

You will approach work flowing with a curiosity and critical perspective that supports you in identifying potential system and process improvements within the practice and the wider healthcare system.

**Main Duties and Responsibilities**

You will identify the complex or higher risk areas that require input or knowledge from the clinical team. This includes safeguarding issues. You will work to the agreed practice protocols.

You will undertake the agreed safety checks, investigate incidents, and identify new or changes in safety checks.

You will receive feedback positively on your and the teams work.

Both through the GP Lead(s) and directly, you will work closely with the practice administrators and clinical team to ensure that you are providing a safe and high quality service to the practice.

You will make and work to an agreed workplan for the team work flowing following the agreed task times. You will ensure that any shortfalls in capacity or increases in demand are escalated so that correspondence is processed within the agreed timescales.

You will identify areas for potential improvement in processes and systems using the experience of work flowing and analysing the data gathered through the template and dashboard from practices, making comparisons to understand what good looks like.

You will be part of undertaking experiments to test ideas for improvement.

You will be responsible for sharing improvements and changes across the team.

**Person Specification**
**Qualifications - Essential**
- English and Maths GCSE or equivalent (Grade A* - C)

**Experience - Essential**
- You will have experience in an administrative role in general practice or in a healthcare environment. You will have a good knowledge of medical terminology and preferably Read coding, although training will be given. Ability to process clinical correspondence including letters of a high complexity and containing risk issues and identified accurately and taken action.

**Knowledge and Skills - Essential**
- Good knowledge of Information Governance and Data Protection Good working knowledge and experience of patient clinical systems and how they are used in General Practice or other primary care or community services. Knowledge and preferably experience of General Practice and the environment and challenges they currently face. Demonstrate the ability to plan and organise yourself and the teams work using your own initiative and understanding when you need to escalate to ensure you meet the required safety and time standards. Intermediate knowledge or Word and Excel. You will have fast and accurate keyboard skills to RSA III or equivalent. Ability to use data to analyse improvem