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Customer Insight Administrator

3 months ago

Seaham, United Kingdom believe housing Full time

We’re on the lookout for a Customer Insight Administrator to join the believe housing team on an 18-month fixed term basis.

This is an exciting opportunity if you want to make a real difference. We believe in life without barriers. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We're interested in your skills, knowledge and experience, as well as your personal values. We're committed to supporting everyone here at believe housing and being an inclusive organisation.

Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible.

We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don’t add value.

Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manager).

Our offices are based in Seaham and Bishop Auckland and although we work flexibly, it is envisaged that this role will require both an offsite and onsite presence as per business need when required.

**about the role**

The Customer Insight Administrator will be responsible for providing administrative support and assistance to the Customer Insight and Engagement Teams with specific responsibility for managing the complaints workflow, logging, and maintaining accurate data in the Customer Relationship Management (CRM) system, responding to customer and MP enquiries, and assisting with the coordination and implementation of the Tenant Engagement Programme to ensure that the customer voice is listened to and acted upon.
- Triage customer contacts within timescales, by a variety of means giving advice and guidance to customers on how their issue may be processed and resolved in accordance with the Complaints, Compensation and Compliments Policy.
- Assist in replying to internal colleague enquiries regarding complaints and customer engagement.
- Processing and administration of compensation and local budget requests
- Processing payments through purchase order system
- Demonstrate a culture of collaborative working by maintaining effective relationships with all parts of the organisation, external partners, and stakeholders.
- Undertake ad hoc administrative duties as and when required.
- Work effectively with all office systems. You must be proficient in all Microsoft office packages such as excel, word, databases etc.

**what’s on offer?**

Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £24,234 - £25,445 some of our top benefits and rewards include:

- 31-33 days of annual leave
- working the believe way allows us to be more agile in the ways we work and creates a great work-life balance
- believe housing is committed to providing a first class pension offer with employer contributions into the local government pension scheme (LGPS), which is currently equivalent to 27.1% of your gross salary
- up to four days paid volunteering leave each year

Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not hesitate to get in touch.
- Interview date to be confirmed.

**Job Types**: Full-time, Fixed term contract

Pay: £24,234.00-£25,445.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sabbatical
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in SEAHAM

Application deadline: 12/05/2024