Senior Customer Insight Analyst
4 days ago
**Senior Customer Insight Analyst**
**Milton Keynes**
**Up to £60,000**
Join this innovative CX team and work on the whole customer journey in a brand new role that you can mold to be your own
**THE COMPANY**
One of the UK's largest banks offering retail and corporate products. This company have an amazing work/life balance with flexible working hours and a supporting and rewarding culture. They are looking to expand their Customer Experience Insights team withthis exciting opportunity that could be perfect for you
**THE ROLE**
- Look at the whole customer journey and the data in the customer experience platform
- Produce key insights that drive improvements in the cards customer experience
- Story telling
- Turn data into stories on good/bad customer experiences
- Manipulate data with analytical skills to draw insights
- Utilise operational and complaints data to improve the understanding of Card's customer experience
**YOUR SKILLS AND EXPERIENCE**
- Advanced knowledge of SQL/Python
- Background in Customer Insights
- Financial Services experience is advantageous
**BENEFITS**
Up to £60,000
Flexible working
Bonus
Pensions scheme
Car allowance
**HOW TO APPLY**
Please register your interest to Hannah Wakelin via the link below
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