Customer Support Advisor
4 months ago
Insight Employment are seeking a **Customer Support Advisor **to work for a client of ours in Bletchley.
This is a great opportunity to join a fun and friendly team for a family run business with over 14 years industry experience.
**The Role: -**
**Primary Duties and Responsibilities: -**
- Provide industry-leading levels of support to all customers at all times.
- Assist with tracking and finding parcels.
- Make telephone calls to customers.
- Provide feedback to the relevant teams to enhance products and services for clients.
- Create FAQ's and customer help documentation (in support of the website).
- Provide support for an affiliate programme.
- Handle claims and problem solve any issues.
- Deal with any queries with customer orders.
- Manage product returns.
- Process product repair.
- Respond to customer feedback.
- Ensure compliance with Health and Safety, Environmental and Data Protection policies.
**Skills Required: -**
- Ability to multi-task.
- To be organized, detail-minded and have a sense of urgency.
- Have strong organizational, administrative and analytical skills.
- Strong customer service skills.
- Excellent communication skills, both written and oral.
- Ability to handle customer complaints in a smooth and professional manner.
**Shift/Hours: -**
Monday - Friday 09:00-18:00 & two Saturdays per month - 08:00-13:00
**Rates: -**
Between £11.50-£13.00 per hour depending on experience
If this sounds like your next career move, please submit your up-to-date CV.
**Job Types**: Full-time, Temp to perm
Contract length: 12 weeks
Pay: £11.50-£13.00 per hour
**Benefits**:
- Company car
- Company events
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: SL-CSA/MK1/PT
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