Customer Support Advisor

6 months ago


Milton Keynes, United Kingdom Insight Employment Full time

Insight Employment are seeking a **Customer Support Advisor **to work for a client of ours in Bletchley.

This is a great opportunity to join a fun and friendly team for a family run business with over 14 years industry experience.

**The Role: -**

**Primary Duties and Responsibilities: -**
- Provide industry-leading levels of support to all customers at all times.
- Assist with tracking and finding parcels.
- Make telephone calls to customers.
- Provide feedback to the relevant teams to enhance products and services for clients.
- Create FAQ's and customer help documentation (in support of the website).
- Provide support for an affiliate programme.
- Handle claims and problem solve any issues.
- Deal with any queries with customer orders.
- Manage product returns.
- Process product repair.
- Respond to customer feedback.
- Ensure compliance with Health and Safety, Environmental and Data Protection policies.

**Skills Required: -**
- Ability to multi-task.
- To be organized, detail-minded and have a sense of urgency.
- Have strong organizational, administrative and analytical skills.
- Strong customer service skills.
- Excellent communication skills, both written and oral.
- Ability to handle customer complaints in a smooth and professional manner.

**Shift/Hours: -**

Monday - Friday 09:00-18:00 & two Saturdays per month - 08:00-13:00

**Rates: -**

Between £11.50-£13.00 per hour depending on experience

If this sounds like your next career move, please submit your up-to-date CV.

**Job Types**: Full-time, Temp to perm
Contract length: 12 weeks

Pay: £11.50-£13.00 per hour

**Benefits**:

- Company car
- Company events
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: SL-CSA/MK1/PT



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