Customer Support Advisor

3 days ago

Milton Keynes, United Kingdom Athlon Car Lease Full time

Customer Support Advisor (A-ll)

Plenty of opportunity to be ambitious, innovative and drive change through optimising end-to-end customer satisfaction. It is within reach with this full-time job as Customer Support Advisor in Milton Keynes. We are Operations within Athlon UK. Getting you there.

Your road to success

Left or right, always following the direction that puts the customer at the heart of everything you do. Driving ownership and responsibility for providing an outstanding customer experience through the best and toughest of times. This will lead you to building strong external and internal relationships, resulting in customer and business needs not only being met, but exceeded. You can do this as a Customer Support Advisor with full focus on:
Providing a proactive approach to handling customer enquiries, along with a personal and team commitment to meeting and exceeding SLAs.
Responding and managing through to conclusion all customer queries within agreed KPI’s. Following business processes, acknowledging customer feedback, and treating all customers fairly in every respect.
Continuous focus on identifying areas of improvement. Providing recommended solutions around repeated areas of queries or feedback wherever possible.
Contributing to project related activities as we look to further develop the business and develop new products and services.
Supporting other teams and processes as and when required in accordance with our business requirements.

Let’s talk Athlon

Hi there We're Athlon. The international market leader in modern mobility solutions and part of the Mercedes-Benz Group. With a rich history of more than a hundred years, you can conclude that we have already covered the necessary kilometers. Do we take that lead for granted? Absolutely not, it makes us more ambitious to provide even better personal service to our customers. Together with around 1,700 colleagues, we are shaping sustainable mobility. We're proud of that. From vehicle leasing to fleet solutions and from electrification to contributions to the sharing economy.

Leave it to us

Excellent service for Athlon customers? Then you have arrived at the right place within the Customer Support function. Here you will strengthen the tight-knit growing team in the UK. The focus here is continuously satisfying all types of customers. Big or small, it doesn’t matter. What about the working atmosphere? It’s best described as committed and customer-centric. With a culture of doing business that focuses on creating the best experience for the customer, and by doing so building brand loyalty. With the intention of ensuring that, the customer is at the center of our business philosophy, operations and ideas.

Motivation has four wheels

Become the best version of yourself. Very normal at Athlon, because all our colleagues run on a healthy dose of ambition. What do you take with you as Customer Support Advisor for at least 37.5 hours per week? Above all, your commercial and entrepreneurial spirit, being an authentic and value-driven team member who can inspire and encourage others within a team environment and who demonstrates the desire to contribute to a collective result. You also have the drive to give each customer personal attention, knowing the importance of building a strong relationship will deliver the best outcome. In addition, you have:
Proven relevant data processing experience, with an exceptional level of accuracy and attention to detail when gathering information.
An affinity for working in a pressurised fast paced, high energised and changing environment that requires balancing multiple demand to achieve operational tasks, without compromising quality and working to deadlines.
Excellent verbal and written communication skills with the ability to communicate well at all levels of the business internally and externally.
A flexible mind-set and ability to take on new challenges, develop new ways of working and open to working in other areas of the business. This requires a self-motivating quality with the ability to adapt to a flexible office/home working pattern if appropriate.

Always on the move
Athlon is always on the move, just like you. To grow in our rapidly changing world, we are constantly looking at how you can get the best out of yourself every day. Creating an optimal workplace that suits you and this time is an important part of this.

In addition to building, an (international) career, as a Customer Support Advisor, based on 37.5 hours per week, you can count on a:
A competitive salary and bonus structure
Company Car Scheme (NELS) eligibility after successful probation period, plus family & friends discounts
Market leading professional and personal development opportunities
25-days annual leave increasing with service
‘Bring in a Friend’ Referral Scheme worth £1k
Hybrid Working Policy
Workplace pension scheme
Recognition Awards
Flexible ‘benefits bank’ allowance to spend on a range of benefits

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