Customer Support Specialist Repairs and Maintanance
2 weeks ago
This varied Customer Service role sits within an established team to support various customers based UK wide with the booking and coordination of planed and unplanned repair and maintenance work. This role is for an established business in Liverpool witha range of day to day tasks to contribute to smooth running of the customer interaction and back office functions.
**Client Details**
**Description**
Key responsibilities for this Customer Service role will include;
*Build strong relations with commercial customers to support any planning and resolve any potential issues
*Management of a busy enquiries inbox
*Engage and partner closely with colleagues in the engineering department to ensure customers are fully informed of any planned / unplanned works
*Proactively support customers within your geographical areas, booking fire safety checks within annual windows etc
*Resolve queries with customer and suppliers
*Coordinate repairs, sourcing subcontractors and raising orders
*Work closely with a team of 5 and cover workloads for Holiday periods etc
**Profile**
*Experienced working in a high volume repair / scheduling / property or maintenance
*Have a high standard of accuracy in producing administrative reports
*Excellent experience working within a busy inbound call environment
*Strong skills working with Microsoft Packages including Excel
*Experience working with commercial customers will be an advantage
*Excellent organisational skills to manage your own work load
**Job Offer**
This role is offering;
*Generous salary range between 25000 - 26000
*Liverpool city centre location (outskirts)
*Office based role, Monday - Friday
*Holidays 25 per year + bank holidays
*Excellent on the job training
*Small and friendly team
*Excellent leadership
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