Support Desk

4 days ago


Southampton, United Kingdom Premier Recruitment Solutions Full time

**Salary Offer**:
10 - 10

**Job Reference**:
957

Premier Recruitment Solutions are currently working with a family-owned, market leader who specialise in the provision of high high-quality community equipment, wheelchair, assistive technology and home improvement agency services to the NHS and local authorities.

Our client is currently looking to recruit someone to help within their IT department. You will ideally therefore have either previous experience working within IT or a passion for the industry.

Key Responsibilities

Acting as first line response for Data / IT / Development

Resolving appropriate Help Desk requests

Obtaining a precise description of the problem and the circumstances under which it occurs

Devising a resolution or possibly a workaround until a permanent solution is found

Seeking advice or assistance from colleagues

Assigning Help Desk requests to appropriate team members

**Skills**:
Have excellent communication skills, both written and verbal.

Customer service experience.

A friendly manner in person and on the telephone.

Proficiency in MS Office Suite - in particular Excel and Word

The ability to problem solve by asking precise questions to ascertain the issue.

INDSAL



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