Service Desk Analyst

3 weeks ago


Southampton, United Kingdom Hyper Recruitment Solutions Ltd Full time

Hampshire and Staffordshire area. As the Service Desk Analyst you will be responsible for
KEY DUTIES AND RESPONSIBILITIES:
Your duties as the Service Desk Analyst will be varied however the key duties and responsibilities are as follows:
1. Your role will involve a shared responsibility of administrating 1st line operations in order to meet, if not exceed the set standard of support service agreements.
2. You will be responsible for providing 1st line support and resolving an agreed portion of incidents whilst passing the remaining tickets to the 2nd and 3rd line teams and/or 3rd party organisations when required.
3. As the Service Desk Analyst you will be able to deliver timely responses to reported issues in order to reduce any impact to services.
ROLE REQUIREMENTS:
1. You will be educated to an advanced level along with being ITIL Practitioner or Foundation certified.
2. Proven industry experience in 1st line Service Desk operations.
Key Words:


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