Customer Relations Advisor
2 weeks ago
**About the Role**:
**Who Are We?**
At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.
Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world.
At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come.
**Now let us tell you about the role**:
To ensure all incoming calls, Cases and Opportunities are dealt with in a timely and efficient manner and that customer relationships are strengthened and customer experience enhanced. The company's mission is to be the leading independent provider of commercial waste services in our chosen conurbations. To achieve this by dynamic growth and exceptional customer service. With a workforce who are responsive, customer-focused and are Right First Time in their work.
- To ensure incoming Opportunities and Cases are dealt with efficiently and professionally.
- To log all customer queries on the B & M CRM system.
- To work with internal departments in resolving customer queries.
- To take ownership of company Bronze accounts (Below 5K) amount disscetionary, providing account reviews and implementing service changes where required for Customers to retain business and relationships.
- Help increase cross-selling opportunities to engage the customer base. Food, glass for heavy bins, shredding, referrals, additional sites, tender opportunities
- To ensure all incoming telephone calls, Cases and Opportunities are logged on the internal Helpdesk System.
- To ensure that all contracts and paperwork are updated as required.
- Maintain an excellent knowledge of company service offering and the waste management industry as a whole as well as being responsive to changes within the sectors/markets of our customers.
- Directly responsible for effective customer contact to stop them from cancelling their contracts with the company.
- Assist with resolving Price Increase qureis when implemented.
**The bigger group: Beauparc**
Beauparc, a dynamic and forward-thinking environmental services company, is at the forefront of innovative waste management and recycling solutions. Operating on a global scale, Beauparc is committed to making a positive impact on the environment, promoting sustainability, and driving change within the industry.
Operating across Ireland, the UK, and other countries, Beauparc is dedicated to shaping a greener future through responsible resource management and sustainability. Join us to make a positive impact on the environment. Explore our opportunities and be part of the change, if you want to know more please visit (Careers Page)
**About Us**:
At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.
Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas andcontributions matter as we work together to redefine waste management practices and shape a greener world.
As industry leaders, we offer exciting career opportunities in waste collection, recycling, and sustainability. Engage in cutting-edge projects, leverage advanced technologies, and embrace sustainable solutions that prioritise the circular economy.
Your professional growth and development are important to us. We provide comprehensive training programs, mentorship opportunities, and ongoing support to empower you to thrive in your career and make a significant difference.
Join our dedicated team, where teamwork and shared values are at the core of our success. Together, we'll create a more sustainable future, one where waste becomes a resource and environmental impact is minimised.
At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come.
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