Customer Relations Executive

6 months ago

Bromborough, United Kingdom B&M Waste Full time

**About the Role**:
**Who Are We?**

At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.

Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world.

At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come.

**Now let us tell you about the role**:
A Customer Relations Executive operating throughout the West Midlands. The role is primarily to account manage our silver customer on a specific territory, upsell and grow the accounts and retain business in line with the company targets and objectives. The company's mission is to be the leading independent provider of commercial waste services in our chosen conurbations. To achieve this by dynamic growth and exceptional customer service. With a workforce who are responsive, customer-focused and are Right First Time in their work.
- Directly responsible for effective customer contact to stop them from cancelling their contracts with the company.
- Building an internal relationship with the operational manager’s / administration teams to ensure we respond to any underlying customer concerns to support with phone calls site visits.
- Ensuring these relationships with customers reducing exposure to potential bad debts.
- Help design, implementation and maintenance of a set of comprehensive policies and procedures. Post call new business cancellations, BDM leaves call their most recent customers, to provide the one-month phone call, sited dates
- Help increase cross-selling opportunities to engage the customer base. Food, glass for heavy bins, shredding, referrals, additional sites, tender opportunities
- To be pro-actively support Marketing to increase positive Google reviews, in turn aiding with new case studies.
- Proactively contact new customers after their first 6 weeks to introduce our other services.
- Identify new business opportunities within existing customer portfolio including up-selling and cross-selling ‘golden nugget’ customers and proactively individually up-sell our services e.g. conversion to full TWM customers

**The bigger group: Beauparc**

Beauparc, a dynamic and forward-thinking environmental services company, is at the forefront of innovative waste management and recycling solutions. Operating on a global scale, Beauparc is committed to making a positive impact on the environment, promoting sustainability, and driving change within the industry.

Operating across Ireland, the UK, and other countries, Beauparc is dedicated to shaping a greener future through responsible resource management and sustainability. Join us to make a positive impact on the environment.

**About Us**:
At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.

Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas andcontributions matter as we work together to redefine waste management practices and shape a greener world.

As industry leaders, we offer exciting career opportunities in waste collection, recycling, and sustainability. Engage in cutting-edge projects, leverage advanced technologies, and embrace sustainable solutions that prioritise the circular economy.

Your professional growth and development are important to us. We provide comprehensive training programs, mentorship opportunities, and ongoing support to empower you to thrive in your career and make a significant difference.

Join our dedicated team, where teamwork and shared values are at the core of our success. Together, we'll create a more sustainable future, one where waste becomes a resource and environmental impact is minimised.

At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come.

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