Customer Support Representative

2 weeks ago

Coventry, United Kingdom David Kennedy Recruitment Full time

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Customer Support Representative to join their team in Hungary.

Position: Customer Support Representative

Location: Remote, Hungary

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools
- Solve customer case and support online orders in a timely manner
- Maintain a high level of professionalism with clients, establish a positive rapport with every contact
- Stay updated on product knowledge and be informed of any changes in company/client policies
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures
- Achieve Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
- Start date: 16th of October 2023.

**REQUIREMENTS**:

- At least B2 level of German, both oral and written. Fluent in English
- Excellent communication and interpersonal skills (both oral and written), ability to communicate well with internal and external contacts
- Customer-focused with a friendly and professional manner, understand customer concerns
- Ability to function and adapt in a fast-paced environment
- High emotional intelligence and soft skills with the ability to serve high-profile
customers
- Excellent comprehension and problem-solving skills
- Experience in a multi-system environment
- Preferably 1-year experience in a contact center or customer service environment.

**BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.

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