Governance Service Lead

2 weeks ago

Doncaster, United Kingdom FCMS Full time

The recording of complaints and incidents alongside the management of these to ensure any lessons learnt are disseminated to all members of the team. Ensure that lessons learned from complaints, SUIs etc are maintained to a high standard, developing systems to ensure that services run smoothly, by having well planned and organised administrative systems and processes in place. Lessons learned to be shared widely across the organisation. Provide a comprehensive administrative and organised support to the Clinical Manager To be the central point of contact and maintain relationships across the service, ensuring the development and maintenance of efficient and effective complaints procedures Lead on designated meetings where the information may be complex and sensitive, taking, and transcribing minutes.

Ensure all confidential correspondence, reports and other documentation are produced to a high standard and delivered when expected Manage meetings across the business unit, face to face and virtual ensuring all meetings are serviced efficiently and effectively within agreed timeframes. Including but not limited to the high quality, accurate and timely production of. oMeeting invites and collating apologies oProvide assurance for task and audits responsible for oCoordinate the collection and distribution of information oAccurate and timely production of minutes oUpdating action logs oKeeping distribution and contact lists up to date Develop and implement local administrative policies and procedures, suggesting changes to improve the business unit protocols Provide processes and procedures to ensure task can be carried out in your absence. Work with other governance staff from across the organisation.

**GENERAL**: Be credible at all times whilst upholding our values To organise own daily workload and prioritise accordingly To be highly organised with an eye for detail when dealing with complex work schedules and arrangements Participate in holiday/sickness cover where agreed with the clinical manager Comply with FCMs policies and procedures applicable to this post Adhere to Health and Safety policies and be mindful of the welfare of other people, following safe working practices Undertake any other ad-hoc duties as required and agreed with the Clinical Manager.

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