Technical Services Officer
6 months ago
**Job Summary**
We have an exciting opportunity for a Technical Services Officer to join our team at Florette in Lichfield. Your main role will be to support the Technical/Quality department, ensuring that all legislative, industry codes of practice and customer requirements in respect of the quality and food safety are clearly written into the site QMS. You'll ensure that all systems and spreadsheets are maintained and kept up to date, and will be responsible for ensuring that day-to-day customer queries and complaints are dealt with. You'll be organised and professional, HACCP and Food Safety trained, and able to manage your own workload under your own initiative.
Working hours: Monday - Friday 08:00 - 17:00
**About Us**
Florette is one of three UK food manufacturing factories owned by the French co-operative group, Agrial. Agrial has operations across 18 regions, with 280 farming outlets and 5 different divisions, which comprise Beverage, Dairy, Meat, Fresh Produce & Agricultural operations; it’s not just about lettuce As well as the 3 factories we also have a farming operation - Agrial Fresh Farms. All UK sites operate under the name of Agrial Fresh Produce Limited and fall under Agrial's vegetable division.
The business is more recognisable in the UK by its Florette salad brand and we are now one of the UK’s leading producers in the industry. Under the Florette brand, our site processes and distributes pre-packed, ready to eat fresh salad bags to well-known retailers in the UK. We have a recipe for success through our EPIC values and working together as one team.
**Main Responsibilities**
- Maintain the QMS and its compliance to BRC and customer requirements.
- Maintain administration of QMS - ensure documents are controlled, updated and amended as required and all matrices are updated.
- Complete monthly KPI reporting and trending - complaints, CSR reporting, Floreale cloud, CFA data, maintain technical notice board, trend micro results, depot rejections etc and complete any other technical reports as required.
- Deputise for the Technical Services Team Leader and other technical team members as required.
- Write and manage all product/production/equipment specifications and ensure customer online specification systems are up to date.
- Maintain the approved supplier list and supplier accreditation.
- Conduct supplier of services reviews and monitors supplier performance.
**Skills and Experience Required**
- HACCP Level 2
- Food Safety Level 2
- Strong IT Skills (Excel, Word, Powerpoint)
- Strong written and verbal communication skills, with excellent attention to detail
- Good interpersonal skills. Able to operate effectively within a team dealing with multiple stakeholders
**What You Will Get In Return**
A competitive basic salary and inclusion in our annual bonus scheme along with a range of employee benefits you’d expect from a market leading business, including:
- Life Assurance - three times your basic salary paid to your nominated beneficiary.
- Access to our Employee Assistance Programme: providing a Remote GP service along with a 24/7 helpline for financial, legal, medical and life issues.
- A flexible & competitive annual leave entitlement that increases with service and offers an option to purchase additional holiday.
- Personalised training and development.
- Employee discount and salary finance schemes.
- Recognition awards, an annual volunteering day and a free staff transport service*
*Free Staff Transport Service covering: Lichfield, Tamworth, Burton on Trent, Cannock, Rugeley, Burntwood.
**Next Steps**
It’s an exciting time to join our business We’re growing and looking for positive and innovative people to join our growing, professional team. If you have the skills and experience we are looking for, and want a new challenge in a company experiencing growth and success we would love for you to join us on our journey
Note to recruitment agencies: this role is being handled by the company HR team and no agency contact is required.
Agrial Fresh Produce Ltd is an Equal Opportunities employer. In addition, as part of Responsible Recruitment, Agrial Fresh Produce Ltd believes in the Employer Pay Principle. No worker should pay for a job - the costs of recruitment should be borne not by the worker but by the employer.
**Job Types**: Full-time, Permanent
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: In person
Reference ID: 225868INDL
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