Claims Executive

**Insurance Claims Executive - Telford - ARD907418**

**Fixed term contract for 9 months approx (**_**with the potential to go permanent**_**)**

The role exists to manage claims for our commercial clients, keeping them updated and quickly resolving issues as they arise.

As well as maintaining a claim caseload, the Claims Executive will prepare claims analysis reports and undertake some client visits.

We are a commercial motor lead business. Most of our time is focussed on motor claims however we also arrange other covers including goods in transit, commercial property, and liability insurance.

**We are looking for someone with a broad technical knowledge of commercial claims handling and experience dealing with clients direct.**

Claims is a fast paced environment where you are constantly learning new things and brokering solutions our clients are happy with, no two days are the same.

**Objectives and Responsibilities**
- Efficiently handle all claims allocated to the job holder - job holder shall be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients. Insurers, claimants, policyholders, brokers and other experts.
- Refer claims which fall outside of personal authority levels to line manager.
- Gather and process information, as directed, to support the effective assessment of more complex cases.
- Assist in the training of new or inexperienced staff in the use of company systems and processes.
- To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring, that this is recorded in like with Training & Competency requirements.
- To conduct the business of the company at all times in a courteous and efficient manner.
- The job holder will, at various times act for the insured and the insurer. The job holder will be responsible for adhering to all the groups procedures and policies, in relation to the identification and management of the potential conflicts of interest and for the fair treatment of customers, and will ensure they follow the systems and controls operating to ensure that this is the case.
- To undertake any other tasks as may reasonably be required by the company.

**Requirements**:

- Broad technical knowledge of commercial classes of insurance and claims handling
- Strong Customer Service Experience
- Cert CII or happy to progress towards

**Person Specification**
- Excellent communication and interpersonal skills
- Proactive attitude, with the ability to use initiative
- Excellent organisational skills
- The ability to work under pressure, while maintaining attention to detail
- Effective teamworking skills
- Confident oral and written communication skills
- Willingness to learn
- Resilience, to enable you to deal with problems and constructive criticism
- Proactive attitude, with the ability to use initiative

In return you will be welcomed and supported by our Ardonagh family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family.
- Pensions scheme for when you feel it’s time to retire.
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.

**So, what are you waiting for? Come and be a key part of a market-leading, fast-growing company.**

**Job Types**: Full-time, Fixed term contract
Contract length: 9 months

**Benefits**:

- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Financial planning services
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Will you now or in the future require sponsorship for employment visa status? (required)
- What is your salary expectation for this role? (required)

**Experience**:

- Insurance Claims (Motor, Liability, & Property): 1 year (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Telford, TF3 4LY (required)

Work Location: Hybrid remote in Telford, TF3 4LY

Reference ID: ARD907418