Hospital Aftercare Service Wellbeing Worker

4 weeks ago

Chorley, United Kingdom AGE UK LANCASHIRE Full time

Wellbeing Worker job description

**Age UK Lancashire proudly delivers services to older people across Lancashire, enabling them to maintain their independence and to enjoy choice and control over their lives.**:
**If you come and work with us, you’ll join colleagues who are proud of, and passionate about their work & our customers, who pull together as a team and who make an impressive difference in the lives of older people every day.**:
**What you will be a part of**

Working as part of a team and bridging the gap between the NHS and Social Care, you will provide invaluable support to clients, helping them attain or regain independence after a hospital stay or prolonged illness.

The Hospital Aftercare service supports the promotion of independence and faster recovery from illness. It aims to prevent unnecessary hospital admissions, reduces the need for residential care, and assists with hospital discharge.

**The Job**

A wellbeing worker is solutions focussed, supporting people to access the help that they need when they need it, ensuring that people remain in their own homes for as long as possible.

A varied role that can be different each day, you may be assessing patients on wards, taking someone home directly from hospital, settling them back in to their own home, or working with them to access other services as their needs require.

You will offer practical and emotional support, including essential shopping and/or cleaning, collecting prescriptions, support to access other services and social reconnections.

You’ll offer support to avoid crisis situations and when appropriate, provide links back into the community to prevent social isolation and maximise independence.

This role involves being a point of contact for, and work closely with; hospitals, community services, health and social care staff and customers to build strong relationships increasing engagement in our services.

Your will work include time spent within local hospitals, in the community, and at our Age UK Lancashire offices.

**Key Relationships & Stakeholders**
- The wider Hospital Aftercare Service team, consisting of the Service Manager, Service Coordinators, and Wellbeing Workers.
- Hospital NHS and Social Care teams
- Community organisations
- Other Age UK Lancashire teams

**What we are looking for**

Compassionate and caring, you treat people as individuals and promote each person’s dignity, privacy and independence.

You will be able to understand the needs of older people or other vulnerable groups, ideally with experience of promoting independence, health and wellbeing and social inclusion.

Focussed on providing a consistent high-quality service which is person-centred, flexible, reliable and responsive, you will be able to use your decision-making skills to manage and prioritise a varied workload.

You should be able to communicate effectively to build relationships with clients, other health care professionals and colleagues.

Utilising a range of IT and digital resources, you will be able to manage your time efficiently and effectively.

Joining a thriving organisation, you’ll be part of a team of around 240 Colleagues and 110 Volunteers who deliver services such as Support In The Community, Information & Advice, Home Help, Hospital Aftercare, Digital Inclusion and Retail. We’ll ask you for your opinions and create opportunities for you to get involved in shaping what we do and how we do it.

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