Head of Operations

7 months ago

Nuneaton, United Kingdom Vehicle Certification Agency Full time

**Details**:
**Reference number**:

- 309839**Salary**:

- £54,551 - £62,118- Plus, an additional RRA of up to 10% on base salary.**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- VCA - Midlands Operations**Type of role**:

- Engineering
- Science**Working pattern**:

- Flexible working, Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- NuneatonAbout the job

**Job summary**:

- _Do you have experience managing teams to deliver a high technical service?_
- _ Do you have experience with budgetary management, quality management and assessment systems?_
- _ Do you have communication skills with a desire to lead and motivate others? _

**If so, we would love to hear from you**

**Job description**:
The VCA is the UK’s Type Approval Authority and a global leader in its field. It is part of the Department for Transport, an executive Agency and has over 250 people worldwide.

For over 30 years VCA has successfully established and grown its Nuneaton based operation in support of many of its UK and international customers and this office makes a significant contribution to the Agency’s objectives globally. As part of succession planning, we are seeking a Head of Operations to take responsibility for this important operation.

Predominantly an office-based position however a certain amount of business travel should be expected including stakeholder and customer meetings as well as on-site support at any/all of VCA’s offices worldwide.

**Your main duties will include but will not be limited to**:

- Leadership - Leading the Nuneaton operation with enthusiasm, integrity, and decisiveness the post holder will deliver a high quality, efficient service that meets Departmental and Manufacturers expectations.
- Financial Planning - Supporting the Chief Operating Officer with financial planning with particular emphasis on financial reporting, budgetary planning, and forecasting.
- Management and resource planning - Resource planning and deployment aimed at maximizing efficiency and utilization whilst securing the necessary flexibility to support demand at peak periods.
- Continuous improvement - The post holder will champion continuous improvement within their operation to demonstrate it is delivering an efficient service by eliminating waste, improving quality and consistency and empowering staff to take ownership of problems.
- Quality - Leading the Nuneaton operation team to deliver services at the level expected from a world class type Approval Agency. Take responsibly for ISO17025 compliance of their operation and fully support the wider agency ISO 17020 accreditation process.
- Communications - Supervise the communications and exchanges of information between Nuneaton office and wider VCA operations globally.

**For further information, please see the attached Role Profile.**

**Person specification**:
**About You**

We are looking for an individual with the below experience:

- Strong technical background with significant experience in managing teams that deliver highly technical services within Automotive Industry or similar heavily regulated industry settings.
- A good working knowledge of all aspects of vehicle technology.
- Experience of resource and budgetary management involving scheduling of staff, external and internal projects, equipment, facilities, materials, and travel.
- Strong communication and inter-personal skills with the ability to work effectively and collaboratively with colleagues and external parties.
- Experience of contract management where services have been delivered through a contractual structure of prime and/or sub-contractors.
- Working experience of ISO 9001 standards, with ISO 17020 and ISO 17025 desirable.
- Proficient in Microsoft platform including outlook, word, excel and powerpoint.

Additional Information

A minimum of 40% of your working time should be spent at your principal workplace.

It is expected that there will be frequent travel across the UK and also some travel overseas.

**Development Opportunities**
- Training opportunities to develop your knowledge of the structure of Automotive legislation standards within the UN, EU and National Frameworks.
- Training opportunities to develop self-awareness and development.
- Access to a broad network of eLearning through the Civil Service.

**Licences**:

- Full UK Drivers Licence**Qualifications**:

- Qualification in an automotive, engineering, or professional discipline equivalent to Bachelor’s degree, including Honours and Foundation degree and Diplomas of Higher Education. NQF level 5 and 6 (or suitable equivalent qualification supplemented by relevant Electro-Mechanical engineering experience).**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Changing and Improving
- Communicating and Influencing
- Managing a Quality Service

**Technical skills**:
We'll as

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