Digital Channels Specialist

5 months ago

London, United Kingdom Anglo American Full time

**Company Description**
Join us as a **Digital Channels Specialist.**

We’re re-imagining mining to improve people’s lives. That includes the lives of everyone who works for Anglo American. We strive to be a great company where employees are happy and inspired to do their best work. A place where every colleague can grow, develop and realise their potential. To live up to our Always with Purpose employee value proposition, we’re putting the development and growth of colleagues first by ensuring everyone at Anglo American has the career experience they deserve.

The Communication team is responsible for making sure that colleagues around the Group are connected, respected, engaged, heard and informed about what is happening in the business.

This role will ensure that Eureka - Anglo American’s intranet - is engaging, up-to-date, relevant and effective.

Key Responsibilities include:

- Act as the main point of contact for Eureka Creators, offering support with 1:1 sessions, training and site management
- Manage the Creator Community Team space including providing access, production of a content plan, sharing of hints and tips, and providing a timely response to queries
- Manage the Creator Community Stream channel including the production of regular, instructional how-to videos designed to develop the skillset of our Creators
- Run monthly Creator drop-in meetings to discuss best practice, share ideas and support with queries
- Support Creators with producing analytics reports, and manage the analytics and reporting for the Group pages and Eureka as a whole
- Monitor the Eureka mailbox and consider if the types of questions/requests coming in can be managed as part of the Creator Community
- Support with the build and delivery of new Eureka sites and general content maintenance
- Collaborate with stakeholders across the Group, particularly within the Eureka team and the Internal Communication Network, to help ensure that Eureka is a used and valued channel
- Plan and deliver regular user research to help support the development of Eureka
- Stay up-to-date with new Microsoft features and consider how these could be introduced to Eureka, in collaboration with the broader team
- Gain an understanding and knowledge of other key digital channels including Poppulo and the Engage app and support the Employee Channels and Integration Specialist with their development and use

**Qualifications**
- A detailed understanding of Modern Sharepoint
- Experience supporting the management of a global intranet in a large organisation
- Experience around managing an intranet launch / relaunch (desirable)
- Ability to analyse data and pull out themes and trends
- Experienced curator: aim to create impactful experiences in line with our purpose-led high-performance culture
- Experience as an Internal brand ambassador: championing the revised brand internally and being conscious of how our actions drive towards our common brand promise
- Continuously improving: can consistently minding and tracking evolutions in our organisation and area of specialty to stay on top and think ahead of the newest trends

**Additional Information** Who we are**

We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies. As the custodians of coal and other precious natural resources - diamonds (through De Beers), copper, platinum and other precious metals, iron ore and nickel - our extraordinary teams work safely and collaboratively, with the utmost consideration for local communities, our customers and the world at large.

**How we are committed to your safety**

Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies - from drones to data analytics - that are helping to make mining safer.

**Inclusion and Diversity**

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

**How to apply**

**#LI-AA1

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