Bi-lingual Client Liaison Officer

2 weeks ago


London, United Kingdom Diana Duggan UK Limited Full time

A leading global Consultancy is seeking German speaking Bi-Lingual Client Liaison Officers. This role is very client/customer facing and you will act as a liaison between customer and the client, reviewing software licences, ensuring customers are not onlycompliant, but get the most out of their software, on a working from home basis.

**Role**: Bi-Lingual Client Liaison Officers
**Location**: Location: Hybrid - one day in office (Central London)
**Rate**: £25 per hour
**Start**: ASAP
**Contract length**: 6 months, with scope to extend

**Responsibilities**:

- Offering customers post-sales support
- Ensuring that customers are getting the most out of the product bought
- Offering a professional customer experience
- Reviewing IT contracts and software procurement processes
- Assessing commercial terms
- Managing licence reviews with client customers
- Ensure customers are compliant with their software use
- Providing impact analysis of contract remediation/novation to establishing recommendations will not increase costs, or cause issues with software licencing
- Explore opportunities for potential cost savings
- Act a liaison between client sales and legal, and the customer
- Produce reports outlining key elements of the documents

**Requirements**:

- Bilingual German/English (ability to read and write to high level is essential)
- Preferred experience within client facing or analytical backgrounds - with an understanding of contracts and software

If you are interested in this position, please forward your CV without delay to Diana Duggan Associates.



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