Senior Patient Administrator

5 months ago


Isleworth, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

Roles and responsibilities Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload day to day support, supervision, sickness, performance and appraisal and ensuringmandatory and statutory training targets are achieved. Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills. Proactively manage patient pathways so that all patients receive a high standard of service delivery. Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information.

Participate in new staff induction, demonstrates duties to new starters and providing close supervision. Development of new members of the team through training and supervision. Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development and suggest improvements to systems, with ways of measuring effectiveness of any changes made. Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.



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