Customer Service Agent

2 weeks ago


Loughton, United Kingdom Mr Lender Full time

**No Visa opportunities available**

**Benefits**
- Working within a newly refurbished dedicated office space with onsite employee gym
- On site parking
- Central Line Train station within one-minute walk with quick access to Central London
- Close road links to M11/M25/A406/A12 and London
- Breakout space including games tables/machines
- Social events
- Pension Scheme
- Healthshield (health cash back scheme and counselling services)
- 28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
- Eye Test / Glasses reimbursement scheme
- Various team and personal reward incentives

**Main Duties and Responsibilities**

Our aim is to provide the best possible customer service to each and every customer, which includes;
- Listen carefully and understand customers’ circumstances and needs
- To achieve your individual daily targets as set by the Customer Relations Manager
- Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
- Assisting customers that are in financial difficulty and unable to meet their repayments
- Identifying the needs of a vulnerable customer
- Updating customer accounts accordingly with all the information received from any form of communication
- Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
- Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
- Work within the quality assurance guidelines and carry out the standard compliance checks
- Adhere to the SMCR conduct rules
- This is a summary of the role and the employee is expected to undertake additional ad-hoc duties_

**Person Specification /Skills/Education and Attributes**:
**Highly desirable**
- Confident telephone manner
- Strong written, listening and verbal communication at all levels
- A personable approach
- Approachable, empathetic and considerate
- Accurate attention to detail
- A team player who can demonstrate initiative
- Ability to manage own workload and meet Company targets
- Excellent customer service - ability to provide solutions
- Computer literate
- Excellent administrative and strong organisational skills
- You must act with integrity
- The ability to stay calm whilst under pressure
- You must act with due care, skill and diligence
- You must be open and cooperative with the FCA, and other regulators
- You must pay due regard to the interests of customers and treat them fairly
- You must seek to achieve good customer outcomes specifically in relation to;
- Affordability
- Sustainability
- Customer understanding
- High levels of customer support

**Desirable**
- GCSE grade C or above in English and Maths (or equivalent)
- Familiar with the financial services marketplace or regulated environment
- Experience in a call centre environment

**Salary**: £20,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person



  • Loughton, United Kingdom Mr Lender Full time

    **No Visa opportunities available** **Benefits** - Working within a newly refurbished dedicated office space with onsite employee gym - On site parking - Central Line Train station within one-minute walk with quick access to Central London - Close road links to M11/M25/A406/A12 and London - Breakout space including games tables/machines - Social events -...

  • Senior Estate Agent

    1 week ago


    Loughton, United Kingdom Bairstow Eves Full time

    Uncapped Commission - Company Car/Allowance - Career Progression We’re looking for a highly motivated **Senior Sales Negotiator / Estate Agent** to complement our fantastic residential sales team in Loughton. **What’s in it for you as our Senior Sales Negotiator / Estate Agent?**: - Industry leading **training and development**: - Demonstrable...

  • Customer Service

    2 months ago


    Loughton, United Kingdom Focus Resourcing Full time

    Providing customer service support within a personable and professional team, this position offers an annual salary of £25000 - £26,500. Working 37.5 hours a week, hours are between 7.30am - 5.30pm Monday to Friday, and 26 days annual leave plus bank holidaysare offered. This is not hybrid working.a **Duties**: - Customer Service team breakdown issues...


  • Loughton, United Kingdom Mr Lender Full time

    We are currently looking for a Customer Service Advisor to join our busy team in Loughton, IG10! **Salary**:Up to £24,000 per year **Hours of work**:8-hour shifts **Customer Service Advisor Benefits**: - Company events - Company pension - Discounted or free food - Gym membership - On-site parking - Private medical insurance - Referral programme - Close...


  • Loughton, United Kingdom Marshall Motor Group Full time

    **Customer Service Representative** **Location: Contact Centre based in Loughton** **Hours: 40 hours per week working Monday to Friday 8am-5pm or 9am-6pm** **Salary: OTE up to £28,000, uncapped earning potential** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and...


  • Loughton, United Kingdom Kudos Recruitment Full time

    We are looking for Customer Service Advisors to join a client of ours in Loughton Essex. Telephony customer service experience is desired for this post, with an emphasis on customer engagement! You will be responsible for: - Dealing with the customers on a daily basis and focusing on ensuring that they are content and understand our processes. - Provide...


  • Loughton, United Kingdom Qualis Group Limited Full time

    Do you love to collaborate and help businesses thrive? At Qualis as a **Customer Service Assistant **you will be supporting the operational delivery within Qualis Property Solutions and provide high quality customer service support within our Customer Service Centre. This exciting opportunity will be based in Loughton with the opportunity of hybrid working....


  • Loughton, United Kingdom REGEN SOLUTIONS (U.K) LTD Full time

    **Customer Service Advisor** **Local Authority** **Temp - Perm** **Loughton, Essex** **£25,000** **Responsibilities**: - Receive, diagnose, record and issue repairs, heating breakdown, void and electrical repair requests from the public and other staff utilising software available. - Follow up works instructions as necessary. - Deal with any routine...


  • Loughton, United Kingdom Kier Group Full time

    **Support your community, develop your career, and join the Kier Housing Maintenance team today as a Customer Service Centre Team Member.** **Customer Service Advisor** **Location**: Office based - Langston Road, Loughton **Business Area**: Kier - Housing Maintenance **Contract**: Permanent, full time - Monday to Friday, flexible hours considered between...


  • Loughton, United Kingdom Demant Full time

    Customer Service Officer- #LI-TS1- We have an exciting opportunity for an experienced, motivated individual with a passion for providing exceptional customer service, based in our Nundah - Brisbane.- As the customer service officer, you will be part of our dynamic team, providing a high level of customer service assisting in sales administration, service &...


  • Loughton, United Kingdom REGEN SOLUTIONS (U.K) LTD Full time

    **Repairs Customer Service Advisor Essex Maintenance Contractor Temp - Perm Full time position £14-16p/h** You will be first point of contact for the customers and will book in the first initial job and diagnose the repair required and handover any follow on work to the Admin team. You will be working directly under the team leader to ensure all...


  • Loughton, United Kingdom Randstad Full time

    Customer Service Specialist - Job VacancyLocation - Loughton, IG10Pay rate - GBP12.50phDuration - 12 months, potential for extentionShift pattern - Monday to Friday, 9:00am to 5:00pmPosition Summaryx25CF; The operation is producing inks preparation, Screen Printed electrodes, foiled packagedelectrodes used for self or medical diagnosisx25CF; The electrodes...


  • Loughton, Shropshire, United Kingdom Randstad Full time

    Customer Service Specialist - Job VacancyLocation - Loughton, IG10Pay rate - GBP12.50phDuration - 12 months, potential for extentionShift pattern - Monday to Friday, 9:00am to 5:00pmPosition Summaryx25CF; The operation is producing inks preparation, Screen Printed electrodes, foiled packagedelectrodes used for self or medical diagnosisx25CF; The electrodes...


  • Loughton, United Kingdom Jems Recruitment Full time

    Working hours are Monday to Friday 8.30am-5pm, with 1 week in 4 working an early shift of 7.30am-4pm - Hybrid working - 3 days from the office and 2 days from home - Full-time training in the office for 2-3 weeks - Excellent benefits including annual bonus, incentives, private healthcare, contributory pension and life insurance Duties will include: -...


  • Loughton, United Kingdom Kier Group Full time

    We’re looking for Customer Service Advisors to join our Housing Maintenance team based in Loughton. Within this role, you can enjoy family friendly policies, access to both Cycle to Work and Green Car schemes and even more. **Location**: Loughton - Office based **Contract**: Permanent - full time - 40 hours per week **Responsibilities** As Customer...


  • Loughton, United Kingdom Kier Group Full time

    We’re looking for Customer Service Advisors to join our Housing Maintenance team based in Loughton. Within this role, you can enjoy family friendly policies, access to both Cycle to Work and Green Car schemes and even more. **Location**: Loughton - Office based **Contract**: Permanent - full time - 40 hours per week **Responsibilities** As Customer...


  • Loughton, United Kingdom Abbott Laboratories Full time

    Abbott Rapid Diagnostics (ARDx) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. **Main accountabilities** - Maintain compliance requirements...


  • Loughton, United Kingdom Kier Group Full time

    We’re looking for an Customer Service Advisor to join our Housing Maintenance Team based in Loughton. Within this role, you can enjoy enhanced pension contributions, Green car scheme, smart spending and even more. **Location**: Loughton - Office Based **Contract**: Permanent - Part Time - 16 Hours per week - flexible on days and hours...


  • Loughton, United Kingdom Never Fully Dressed Full time

    Job title: Customer Service Online AdvisornTerms: Full-time (37.5 hours)nLocation: Loughton, East LondonnRequirements: Monday – Friday / 8:30 am – 5 pm and 9:30 am – 6 pm shiftsAbout the role:Never Fully Dressed, the brand known for bold prints in statement colours, creative styling and inclusive sizing are looking for a full-time online Customer...


  • Loughton, United Kingdom Never Fully Dressed Full time

    Job title: Customer Service Online AdvisorEnsure all your application information is up to date and in order before applying for this opportunity.Terms: Full-time (37.5 hours)Location: Loughton, East LondonRequirements: Monday – Friday / 8:30 am – 5 pm and 9:30 am – 6 pm shiftsAbout the role:Never Fully Dressed, the brand known for bold prints in...