Customer Service Advisor

2 weeks ago


StainesuponThames, United Kingdom Reed Business Support Full time

**Previously worked in a Customer Support environment?**

**Do you have excellent Excel skills and confident using spreadsheets?**

**Available for immediate start and can commit to the role on a temp basis?**

A returning client of mine have expanded yet again and are on the hunt for their next Customer Support Advisor.

**Your role will include**:

- Generate weekly and monthly KPI Reporting
- Resolve customer issues quickly and easily
- Liaise with other departments in order to provide the best customer service
- General administrative tasks
- Must have excellent Excel skills and be confident in using spreadsheets
- Excellent customer service skills with the ability to present and articulate verbally and written information to customers.
- Be able to work under pressure and prioritise own tasks
- Be calm under pressure of deadlines to ensure accuracy is not lost in favour of speed
- Possess excellent Outlook and Excel skills alongside a working knowledge of PowerPoint and Word.
- Confident in dealing with internal and external customers in a polite and professional manner, especially when there is a difficult situation to deal with.
- Previous customer service experience, either within a call centre environment or a customer facing role, would be advantageous

Please note this role is office based 100% of the time. My client have recently upgraded their offices due to exciting growth and are continuing to grow.

Salary between £23,000 - £26,000. Mon to Fri 09:00 - 17:30
- PLEASE NOTE THIS IS A TEMPORARY TO PERMANENT ROLE **_


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