Customer Service Advisor

2 weeks ago

StainesuponThames, United Kingdom Kinetico UK Ltd Full time

**Salary**:£24,000 - £25,000 basic salary OTE £30,000+

At Kinetico, we are improving lives through better water. We are the world’s leading manufacturer of high quality water treatment products. We never stop innovating and are always working to improve our products and the way we bring better water to our customer’s homes. We believe in creating a fun and energetic working atmosphere, bringing together a team of intelligent, caring, thoughtful and dedicated people to inspire us in delivering exceptional customer service. Due to increasing growth and exciting new prospects, Kinetico are looking for engaging, enthusiastic, customer focused people to join our fantastic team.

**The Role**:
At Kinetico, we need great people. Therefore, we are looking for a highly skilled, customer focused individual with confidence in calling customers via telephone to join our growing team. You will need to have a fantastic telephone manner and have the ability to deal with a range of customer focused tasks. You will need to set quality appointments for our field sales representatives and technicians whilst driving Kinetico services and value to our customers. You will need to have a proactive and energetic approach to achieve our appointment and sales targets and be willing to support with administrative tasks throughout the day. Previous water treatment experience is valuable, but it is not essential. However, engaging and building relationships with our customers whilst providing “exceptional” customer service is vital in ensuring we achieve our growth ambitions.

If you have fantastic communication skills with a great telephone manner, can work towards set targets with a sales focused attitude and have the ability to influence customers on choosing our products and services, then a career with Kinetico may be perfect for you.

We believe in our people and our team and believe that working together achieves greater results.

**Skills and Experience**:

- Exceptional communication and customer service skills
- Sales experience (Preferred but not essential)
- Telemarketing sales experience (Preferred but not essential)

**Requirements**:

- Willingness to learn about new products and services
- Willing to work as a team and inspire those around
- Excellent at communicating and recording data

**The Benefits**:

- In addition to an excellent salary and bonus package:

- High quality training and personal development
- Pension scheme
- 23 days annual leave (ability to increase through loyal service)
- Opportunity to grow and progress a career in a thriving company

It’s not a problem if you are not an expert in the plumbing or water treatment industry, as training and upskilling will be provided during our intensive induction programme. However, it is important that you adopt the Kinetico values, providing “exceptional” customer service and improving lives through better water.

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

Work Location: In person

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