Customer Engagement Officer

4 days ago


StratforduponAvon, United Kingdom Orbit Group Full time

Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Orbit has been a leader in building thriving communities ever since and are passionate about making a differenceand delivering on our core purpose of building these communities.

We care about the safety, equality and prosperity of our people, communities and our environment. Our employees are dedicated and take accountability for the delivery of their part in delivering our customer promise.

**Your role at Orbit**

At Orbit, we believe people deserve high-quality, affordable homes that they love to live in - whether they’re buying or renting. In the Strategic Asset Management team, our data driven analytics and innovative thinking help us discover how, where, and whenour investment strategy can deliver on this vision for hundreds of thousands of customers across the UK.

We are recruiting a permanent Customer Engagement Officer within the Strategic Asset Management team to provide an efficient administrative and support service for our retrofit decarbonisation projects across Orbit.

As our Customer Engagement Officer you will be:

- Responsible for the administration of the Customer engagement process for decarbonisation projects
- Responsible for developing and building our customer engagement strategy for all decarbonisation retrofit works
- Develop a suite of letters, literature, and customer engagement templates to support the strategy
- Liaison with the external Retrofit Co-ordinator, Designer and Contractors and reviewing technical specifications and turning into customer friendly formats
- Liaising with the contactor customer liaison officer and ensuring a smooth handover during the project lifecycle
- Supporting and facilitating with customer decants when required
- Deal with customer complaints promptly and in line with company policy and procedures

**What will help you make a difference**:

- 5 GCSE at grades (*A-C/9-4) or equivalent including Mathematics and English.
- Experience of working with the public in a customer focused role
- Experience of working within the housing or construction industry for 2+ years an advantage
- Knowledge of PAS 2035 / 2030:19 extremely useful
- Ability to advocate on behalf of all customers (including vulnerable customers)
- Ability to work under pressure.

**Why Orbit?**
**Rewarding your contribution.**

We understand that everyone has different needs when it comes to benefits.That’s why we have created an attractive benefits package with the option to select and purchase flexible benefits to suit your individual circumstances.

Some of our core benefits include:

- Group Incentive Scheme
- 27 days annual leave plus bank holidays and the “Orbit day”
- Private Medical Insurance
- Excellent contributory Pension Scheme
- Life Assurance

**Our Culture and Purpose**

We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference.We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heartof everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties.Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive.We are commercially driven. Themore profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

**Work for Orbit.Believe in people.**

We have so much more that we’d like to share with you so please submit your CV demonstrating the value you could bring to Orbit.



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