Accounts Administrator/operations Assistant

4 weeks ago


Kettering, United Kingdom ACS Recruitment Solutions Ltd Full time

**Accounts Administrator/Operations Assistant**

**Kettering**

**Hours - Monday to Friday 37.5 hrs**

**Salary - £22k plus good benefits**

Our Kettering based client has a fantastic opportunity for a people-oriented customer service professional to join their team as an Accounts Administrator/Operations Assistant.

As Accounts Administrator/Operations Assistant, you will be delivering the highest level of service to customers via various contact points. The client is ideally looking to those who may have worked in finance, banking or accounts but we are willing totalk to others who are willing to learn.

More than anything, they are looking for someone who has an eye for detail and is very 'numbers orientated'.

Day to day responsibilities will include:

- Carrying out 'due diligence' on 'E'-contracts or paper contracts for Extended Credit (EC), Lease, Subscription or Franchise Finance customers as needed
- Posting payments to our internal systems
- Posting account adjustments/terminations
- Analysing daily overpayments
- Produce and distribute credit agreement related mailing including invoicing
- Daily imaging and filing of all agreement related documentation
- Maintenance of customer Direct Debits
- Banking of customer manual payments/lease deposits
- Receive and resolve customer complaints, knowing when to pass complaint on to proper management for resolution
- Contract auditing and filing reviewing for other operations department needed
- Responsive and positive interaction with several hundred representatives in the field

We are looking for someone who:

- Has excellent interpersonal skills, good telephone manner and a professional approach
- Possesses excellent communication skills, both written and oral
- Is able to prioritise work, cope with competing deadlines and use initiative in a variety of situations
- Is extremely accurate and pays attention to detail
- Ideally has obtained 5 GCSE's at grade C or above



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