Product Assistant

3 months ago

Hammersmith, United Kingdom Flight Centre Travel Group Full time

**The Opportunity**

If you are passionate about the rich and exotic culture that is Asia and have been inspired by the myriad of contrasts throughout this awe-inspiring region where high tech meets natural spectacle, weird meets wonderful, and luscious tropical islands are juxtaposed with glittering modern cities, then we have a role within our Product team that may be of interest to you.

Proving support to our Product and Sales Teams, we are looking for a Product Assistant within the Asia portfolio to ensure that our product is kept up to date, is relevant and accurate. In addition to effectively communicating our product to the wider business to maximise revenue opportunities and our guest experience.

This is the perfect opportunity for a detail-oriented individual looking to develop their commercial experience within a leading luxury tour operator and an exciting portfolio of work.

**Responsibilities**
- Maintaining the consistency and accuracy of all products within the Asia portfolio
- Responsibility for adding all new products such as hotels, experiences, offers, flights, transfers and uploading offers to our system
- Day to day product support of sales team to ensure efficiency and maximise sales opportunities
- Producing training, tools and resources such as templates for sales teams
- Providing overall support to Product Management
- Effective communication with sales teams and the wider business
- Working towards the product strategy on larger projects as directed

**Duties**

The duties that derive from these responsibilities include but are not exclusive to:

- Ensure that new product content is loaded, and existing product is up to date and well-organised
- To troubleshoot and solve problems regarding content loading onto the product database
- Identify missing elements and load flights and transfers in a consistent and well-ordered format
- Perform regular content maintenance and integrity checks on the product database
- Produce a weekly product update for the sales team
- Creating sales tools e.g., cheat sheets and templates to support the sales teams
- Assist sales teams with post fam work and loading content into COPs
- Support Destination Manager(s) with day-to-day tasks as required
- Complete project work across destinations or types of travel in line with product strategy
- Loading and refreshing images for geographic, properties and itineraries as required
- Saving and linking contracts
- Ensure all tactical and yearly contracted offers are loaded onto product base and communicated to sales
- Research new product development areas with guidance from Destination Manager
- Identify and rectify any inaccurate, missing, or incomplete website content
- Research and load generic product data, including geographic, seasonal and type descriptions

**About You**
- Excellent attention to detail
- Proven time management skills with the ability to prioritise tasks
- Adaptable, and a fast learner
- Collaborative approach
- Prior experience in travel, and in product would be advantageous but not essential

**Location**
We aim to find someone who would be office based in our London, Hammersmith Office.

**Values & Behaviours**
- **In the know** - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
- **In the Detail**:

- Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
- **Inspiring** - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun

**Why work for Scott Dunn**
In return for your expertise and commitment to our values of in the detail, in the know, and inspiring;
- **We support your career growth** - We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices, as well as across 30+ brands spread across 93 cities worldwide as part of Flight Centre Travel Group
- **We give you the tools to succeed** - We provide personal and professional development enabled by our award-winning Learning and Development team, comprehensive familiarisation, and educational trips, unlimited access to LinkedIn learning amongst other professional and personal development platforms, as well as 1 hour for your own development each week.
- **We recognise and reward your success and loyalty** - We run commission and bonus incentive schemes to compliment competitive salaries, as well as a company loyalty scheme, which includes a personal travel fund for each staff member and 23 days annual leave plus bank holidays that rises by 1 day per

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