Senior Admin Support Officer

2 months ago

Welwyn Hatfield, United Kingdom Hertfordshire CC Full time

**Advert Information** Job Title**: Senior Admin Support Officer
**Location**: Hatfield/Hybrid
**Starting Salary**:£27,344 progressing to 30,151 pa - Pay increase pending
**Hours**: 37 per week
**Contract**: Fixed Term 12 months

**Diversity**:We are an inclusive employer and value a diverse workforce

This is an exciting opportunity to join Hertfordshire Music Service (HMS) working as part of a great team who provide musical opportunities for all of Hertfordshire’s children and young people, regardless of background or circumstances, to have the opportunity to discover or develop their unique musical voice and express themselves through the language of music.

The HMS ‘Musical Voices’ vision for 2020-30 aims to ensure all young people in Hertfordshire can discover their own unique musical voice as well as HMS becoming a fully inclusive music service.

The Operations team work closely and collaboratively together to support the continued delivery of high-quality musical provision and achieve the aims of the ‘Musical Voices’ vision.

This position provides administrative support to ensure that the computer system accurately reflects instrumental and voice teaching happening in schools.

Supporting instrumental teachers, internal colleagues, and schools to resolve queries in relation to teaching hours held in the computer system.

The post-holder will support the monthly payroll process and respond to teacher payroll queries.

Supporting teachers to use the computer system to ensure teaching hours are accurate.

Responding to enquiries relating to teacher pay and expenses, school charges, and other more general queries.

Supporting the teacher payroll process each month, including running reports and analysing teaching hours. This is an important and challenging responsibility where accuracy is essential. Sensitivity is required when responding to teacher pay queries.
- Excellent interpersonal skills including the ability to deal sensitively with issues when appropriate and to handle confidential information.
- Strong problem-solving skills with an aptitude to think beyond the initial problem.
- Strong verbal and written communication skills.
- Strong organisational and administrative skills with the ability to work independently and multi-task.
- MS Office software

You will be providing operational support such that children and young people across Hertfordshire can develop their musical voice. You will be working for a very friendly team who provide support to each other with a ‘can do’ attitude where your day will be varied, full and rewarding.

**Closing Date**: 17th September 2023
**Interview Date**: week commencing 25th September 2023

**Additional Information**
**Benefits of working for us**:

- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes

**English Fluency**:The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Job Reference: HCC23759

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