Head of Inbound Sales

4 days ago


Richmond, United Kingdom Savills Full time

The Head of Inbound Sales will be responsible for leading the Inbound team to meet input and output goals.

In order to do this, you'll need to work closely with the Lettings, Sales and Marketing teams to facilitate collaboration and communication. In addition, you will work on high level long-term customer-centric projects that support insights and innovation.

The Hive has been reimagined as the new Client Services Department, fit for the 21st century. This team plays a vital role in Savills long term growth strategy.

This role requires a person who is able to handle rapid growth, champion customer centricity and balance multiple projects at any one time.

Role Responsibilities
- Motivate and engage the team to meet their input and output goals
- Have a winning strategy for increasing our revenue per call
- Recruit, on-board and train
- Build a positive and productive team culture to drive results and engagement
- Manage a team of Consultants, providing consistent coaching and guidance
- Monitor the performance of the team and provide regular performance updates to the Head of Hive
- Identify and address any performance issues within the team
- Work with the support teams to reduce admin time for your team and increase call time
- Analyse available data and develop strategies to increase service levels and conversion rates
- Understand the company's organisational structure and marketing campaigns
- Support Marketing in their initiate to close the feedback loop
- Be the "voice of the brand" and uphold the benchmark of the brand
- Ensure sufficient coverage during peak call times and minimise unscheduled absences
- Develop and implement team training plans to upskill team members and improve performance
- Promote the use of additional services to customers and identify value-add opportunities
- Ensure that all team members are following all Hive procedures, processes and frameworks
- Assist in managing budgets and team finances

Essential Skills and Experience
- Experience in personnel management and team leadership (2+ years) / Excellent coaching and mentoring skills
- Experience within Property sector (4+ years) / Strong understanding of a call centre environment
- Ability to adapt, grow and learn quickly
- Ability to work under pressure and meet deadlines
- Excellent communication and interpersonal skills
- Ability to analyse data and inform targeting strategies
- Strong problem-solving and decision-making abilities.


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