Money & Housing Transitions Advisor

3 days ago

London, United Kingdom King's College London Full time

Job Description

About Us

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

Advisors and Officers in Advice, Wellbeing & Welfare (AWW) provide expert advice and support to our diverse community. At any stage in their university career, students may experience a variety of complex problems relating to money, housing, and welfare issues for which they need practical support and legal advice. Our work is to ensure that these do not become a barrier to their success at King’s and that through our well-being initiatives our students thrive during their studies to make the most of their opportunities after graduation.

About the Role

The Money & Housing Transitions Advisor directly supports offer holders and current students ensuring that they are informed and prepared for any changes to their student income and/or access to accommodation. In collaboration with colleagues in Student Success, Marketing and King’s Residences they will raise awareness of the support available to students with respect to their housing and financial needs. They will also support individual students to consider their budget and housing options, empowering them to take the necessary steps to secure accommodation within their budget, access additional sources of support, and effectively plan for the future. They will identify complex cases that require more detailed casework and advocacy from the Specialist Advisors across Advice, Wellbeing & Welfare and prepare the client and their case information for escalation to a senior colleague.

They will collate and distributing information about the impact changes to study may have on their access to funding and accommodation, including but not limited to study abroad, intercalating at another UK institution and breaks from study or transfers. They will liaise closely with colleagues across SED to ensure that information remains relevant and promoted to relevant student groups. All team members will also contribute to the line management of Money Mentors (student peer advisors) and take responsibility for a key campaign or outreach activity during the year, acting as project managers and working collaboratively with colleagues in and outside the team to meet the objectives.

Previous experience working in a HE within support services would be advantageous but is not essential, relevant work experience in a busy advice centre in the charity or legal sector would be equally applicable to this role. This is an ideal opportunity for an experienced Student Support Officer or recent graduate with a career interest in advice work to develop the necessary skills to specialise in the future. This would also be an opportunity for a community-trained advisor or support worker to bring their valuable experience to a HE advice setting at one of the UK’s leading universities.

This post will be offered on an indefinite contract

Key responsibilities
- Providing initial triage advice at drop-ins, adviceline or outreach activities, under the supervision of a Specialist Money & Housing Advisor. You will be confident in establishing the background of the case, the issues to be addressed and the main needs of the client. You will keep detailed notes on the case management system and draft the initial response, escalation required and manage any appointment bookings, signposting or referrals out of the service that may be required.
- Acting as the key contact and coordinator for Student Housing campaigns in March and July and contributing to other outreach initiatives led by other colleagues in the team. You and your colleagues will take these opportunities to update and enhance our resources as well as gather feedback from students about their current lived experiences which may contribute to service reports.
- Demystify the information around student finance, welfare benefits and access to housing when students need to take a break from studies, working with specialist advisors to provide case studies as examples and identify gaps in provision to be raised at relevant internal forums.
- Delivering a series of workshops, online videos, tools and quizzes that complement or supersede our current resources in order to effectively engage offer holders, current students and students returning to study on their choices with respect to funding and housing.
- Build networks locally and nationally to identify a ‘safe list’ of private sector accommodation providers, including short-term suppliers as well as raise awareness of

  • Senior People Advisor

    7 days ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Travel Money Advisor

    4 weeks ago

    London, Greater London, United Kingdom Travelex Deutschland Gmbh Full time

    Company Overview:Tesco Travel Money Advisor – Tesco Hornchurch – Part Time is an exciting opportunity to join the team at Travelex Deutschland Gmbh.Salary and Benefits:£15.50 per hour + Monthly Bonus, 25 days holiday (pro-rata), Bank holidays and the option to gain more days the longer you are a part of Travelex, as well as the option to sell days,...

  • Youth Transition Advisor

    6 days ago

    London, Greater London, United Kingdom Hatched Recruitment Group Full time

    Hatched Recruitment Group is recruiting a Youth Transition Advisor to help young people transition smoothly from care to independence. The successful candidate will work closely with local authorities, schools, and other stakeholders to provide guidance and support.

  • Housing Advisor

    3 days ago

    London, United Kingdom Positive Employment Full time

    Positive Employment is currently recruiting an experienced Housing Advisor for our client based in Tower Hamlets. **Duties and Responsibilities but not limited to**: - Dealing with a range of enquiries which could include maintenance repairs new and existing, housing management, account information - such as paying rent, money advice and support, Buying...

  • Senior Customer Success Coach, Enterprise

    7 months ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Customer Success Coach

    7 months ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Transition Advisor

    4 weeks ago

    London, Greater London, United Kingdom Social Personnel Full time

    Job Title: Transition Advisor - Social ServicesThe estimated annual salary for this role is £28,000 - £33,000 depending on experience.About the JobWe are currently recruiting for a Transition Advisor - Social Services to join our team at Social Personnel. The successful candidate will be responsible for providing expert advice and guidance to young people...

  • Sustainable Transition Advisor

    2 weeks ago

    London, Greater London, United Kingdom Timely Recruit Limited Full time

    As a Sustainable Transition Advisor, you will play a crucial role in helping our clients navigate the challenges of transitioning to a low-carbon economy.Responsibilities will include:Supporting clients in setting Net Zero strategies, targets, and development of a decarbonization roadmap.Assessing the regulatory framework, climate policy, and developing...

  • Energy Transition Advisor

    4 weeks ago

    London, Greater London, United Kingdom PIPER MADDOX LIMITED Full time

    Energy Transition Advisor RoleWe are seeking an experienced Energy Transition Advisor to join our team at Piper Maddox Limited. As a key member of our energy consulting division, you will be responsible for guiding clients through the transition to a sustainable energy future and developing innovative renewable energy projects.The ideal candidate will have a...

  • Strategic Enterprise Sales Director

    5 hours ago

    London, Greater London, United Kingdom Culture Amp Full time

    About Culture AmpCulture Amp is a leading provider of employee experience and engagement solutions. Our platform helps organizations drive business outcomes through people data.Job OverviewWe are seeking an experienced Enterprise Account Executive to join our team. As a trusted advisor, you will work closely with large enterprise customers to understand...

  • Youth Support and Housing Advisor

    6 days ago

    London, Greater London, United Kingdom ITM Staffing Full time

    **Job Description:** Youth Support and Housing AdvisorJob Summary: We are looking for an experienced Youth Support and Housing Advisor to join our team. The ideal candidate will have a proven track record of supporting young adults transitioning from care to independent living.About the Role:The successful candidate will provide personalized support to young...

  • Customer Service Advisor

    1 day ago

    London, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money** 2200078K) **This is a 15.25 hours permanent position. Full flexibility is required over 7 days a week. Typical shift pattern 3 to 4 days a week (with alternate weekend working).** Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one...

  • Customer Service Advisor

    1 day ago

    London, United Kingdom Sainsburys Full time

    **Customer Service Advisor - Travel Money** 220009KM) **This is a 19 hours permanent position. Full flexibility is required over 7 days a week. Typical shift pattern 5 days a week (with alternate weekend working).** Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our...

  • Customer Service Advisor Travel Money

    5 days ago

    London, United Kingdom Sainsburys Full time

    **Customer Service Advisor Travel Money** 220001K3) **This is a 15.25 hours permanent position. Full flexibility required over 7 days. Typical shift pattern 3 to 4 days a week (with alternate weekend working).** Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our...

  • Travel Money Advisor

    7 months ago

    London, United Kingdom Sainsbury's Full time

    Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our Winning Team - where you can really be the difference. You’ll be the face of Travel Money for Sainsbury's Bank, and that means you’ll need to be confident at...

  • Housing Repairs Customer Service Advisor

    6 months ago

    West London, United Kingdom Pertemps Network Group Full time

    **Housing Repairs Customer Service Advisor**: - V851015381 Applicants **£21 Per Hour** - Full Time**Temporary** **West London, Greater London** **Public Sector And Council** **Job Description**: **This is a HOUSING REPAIRS customer service advisor position** **Responsibilities** 1.1 Looking for 6 repairs officers to provide a single point of contact...

  • Travel Money Advisor Sydenham

    1 week ago

    London, United Kingdom Sainsburys Full time

    **Travel Money Advisor_ Sydenham** 220008O7) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for Sainsbury's...

  • Customer Service

    1 day ago

    London, United Kingdom Sainsburys Full time

    **Customer Service - Travel Money Advisor** - 230000PG) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Customer Service Travel Money Advisor

    5 days ago

    London, United Kingdom Sainsburys Full time

    **Customer Service Travel Money Advisor** - 2300018W) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Housing Advisor

    6 months ago

    London, United Kingdom Colbern Limited Full time

    500710-2415-2438 NCD Housing Advisor Tower Hamlets Contract £19.05 per hour Our client is looking for 3 experienced Housing Advisors. Our Housing Services Contact Centre (HSC) are looking to recruit 2 x Housing Advisors to work in a very busy environment, who are energetic and enthusiastic people, who are committed to positively managing resident...