Outpatients Team Leader

3 weeks ago


Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

This post is not eligible for sponsorship

Ever thought about working as part of busy outpatients team and you have experience in leading a team?

The Outpatients Department are looking for an enthusiastic, motivated, creative and organised individual who can lead a team to achieve the smooth running of the administration process.

If you are looking for a new challenge and thrive in a busy environment together with a drive for making a difference, then this could be an opportunity for you.

To directly line manage an outpatient team (booking, administration, reception
or phone hub), including sickness and performance management, inductions,
training, MPAs and one to ones.
To provide a patient focussed outpatient service for the above teams dealing
Overall day to day responsibility for rotas, administrative and staffing
requirements within own team, ensuring all deliverables are met.
Oversee the allocation of appointments according to clinical urgency.
Oversee work lists, ensuring completion in the required and appropriate
timeframes.
Act as a Stage Two Overseas Officer for the Outpatient Department.
To work across site as and when required

Our teams work hard to be flexible and promote a health work/home life balance and so agile working options are automatically considered for all roles within the Trust. Talk to the Recruiting Manager about what this means in practice for you.

Your package with us includes a lot more than just your pay and here are a few of the additional benefits that are available to you as an employee:

- Access to the NHS Pension Scheme
- Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
- Free staff car parking on all our hospital sites during this financial year
- In-house Physiotherapy Services
- Career development and training opportunities
- Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
- Subsidised meals at our hospital restaurants
- Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card

If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team North West Anglia

To deal with all enquiries professionally and courteously; ensuring, where
possible, that the person’s needs are met in a timely fashion.
Ensure effective allocation of clerical staff to ensure work streams are
completed within appropriate timeframes and recorded accurately. Highlight
any concerns to the Outpatient Operational Coordinator promptly.
Ensure that patients waiting for treatment are prioritised in accordance with chronological order and clinical urgency.
Ensure cancel and rebook processes are adhered to.
Where there is a lack of capacity, overbook according to speciality guidelines and highlight remaining issues to the speciality directly and the capacity coordinator.

Please refer to the Job Description for further information



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